Keep this in mind also.
For those that have created NC bookings prior to March 15, 2014, when converting them to a specific cruise, here is the OBC that you should receive:
OBC From Booking On Board
$25 for sailings of 3-5 nights
$100 for sailings of 6-9 nights
$150 for sailings of 10-14 nights
$200 for sailings of 15+ nights
Please remember to remind whomever you are booking with exactly when that NC was created so that you get the correct OBC upon conversion. The creation date should be in the upper right hand corner next to "Booking Date".
This was from a post on here back in the day I saved. I still have one left to use from 2013. Glad you had your issue corrected.