snow bunny

1 hour ago, jagoffee said:

This has not been my experience.  You do not need your TA to book FBC.  You can get a quote directly in line and test the accuracy of what your TA is  telling you.

That information is correct but we were confused due to the Celebrity site wanting full payment at the time of booking and had asked our TA to take a look.  The response was that since we were trying to book more than 3 or 4 days prior to the cruise date we would have to pay for the flight in full due to the “deviation “.

9 minutes ago, leaveitallbehind said:

That seems to be the case with some international flights depending on airline.  But the point for the OP is that the flights with gaps between cruise start and stop dates based on land trips, etc., can be booked through FBC.

Yes, this is why I said might.  When we tried to book flights more than 4 days prior to the cruise date we were informed by our TA that we would have to pay for the flight in full.  Since we were not 100% committed to our arrival date we decided to wait and book on our own once we sorted our pre-cruise plans.  We have used Celebrity Air and will again in November as we were not 100% locked in but wanted to lock in a reasonable price.  Have since then 100% committed to going but since the price is less than what I can get on my own we will use Celebrity Air.

Flying from longitudinal central (east/west) Canada is getting to be more expensive and less convenient to Florida. 
 

snow bunny

We checked our balance prior to getting off of our Constellation cruise in February and zero balance.  Received our “final invoice” while in the air on our way home with a $61.29 USD charge for mini bar which we didn’t use.  Called, and was informed they would request the refund and it would take 3-4 weeks but usually 2 weeks.  At 4 weeks, called back and they said it was approved and to wait a few more days.  Did so but had our TA get involved since a few days later still no refund.  Glad we had him escalate as Celebrity owned up to having not processed the approved refund.  Took a total of two calls from me, two calls from my TA and five weeks to get my funds back.

snow bunny

Just be advised that you might have to pay for the flight in full rather than at final payment.  We were trying to do a pre cruise land trip but would have to pay for the flight due to timing.

snow bunny

2 hours ago, surfnsun said:

More helpful stuff if you happen to be Concierge Class, and the last photo is more ninja power, liquid courage in defense of gosh knows what might await.  😁

Have they removed the foot stools from the balcony of Concierge class cabins?

snow bunny

15 minutes ago, iTownPrincess said:

Pardon me for answering for kenthecruiser but I think your friends may have been referring to the Sandra Maria Duo? Piano & violin in the Piazza. We enjoyed them but found the very long pauses between songs strange. I assumed they would perform a set playlist but it seemed like they were disorganized?? I can’t say but the music was OK.

The name of the duo was Starlight Duo which might have been replaced with the Sandra Maria Duo.  Unfortunate as our friends really enjoyed Starlight.

snow bunny

@Ken the cruiser, what is the new duet like? Our friends were on your sailing and they enjoyed the duo from Argentina.  Just wondering what kind of tunes this new duet play?

snow bunny

So, my points show up correctly in the current email titled “From the Bridge”, however my online account is out by 1.  I know it isn’t much but it is one point closer to Elite+.  Should I wait to see if it updates correctly?  DH has the same issue.

snow bunny

1 hour ago, Ken the cruiser said:

We have arrived in Boston! 
 

Enjoy the day, looks like a beautiful and sunny one!  Better than the cold and snow we are expecting today.

snow bunny

I am wondering if the laser measuring is only in Canadian airports?  Seems that the ones flying in from elsewhere are not reporting this issue.  A bit concerned as my handle causes my carry on to exceed the 21.5” requirement.

snow bunny

Following along as we have friends on this sailing.  Hopefully you can make up the lost travel time from your late departure.

snow bunny

You can call in and have them refare your flight anytime before final payment.

snow bunny

9 minutes ago, PacnGoNow said:

You can call, or use the chat.  Are you on Plus/Premier fare or standard fare?

 

I see you said reset? Are you trying to cancel and it doesn’t work?  There have been issues with this App and shipping for the last couple of months.  If you can’t cancel and reorder for shipping, maybe call in tmrw for help.

OR…

If you have a CVP/TA they may be able to help.

 

 

We are on the Premier package so should get free shipping.  I might ask my TA to see about cancelling the current selection of picking up at the port as I cannot cancel what we currently have.

Thanks to folks for giving some guidance served up in a friendly and helpful way!

snow bunny

3 minutes ago, PacnGoNow said:

Try ordering it now.  I’ve ordered a year ahead.  It doesn’t matter.  
Make sure to select each name to order, and your credit card is stored in the App and try it.

 

 

 

 

 

 

 

I will likely have to call as when I select order history it just keeps giving me the same screen.  
 

snow bunny

1 minute ago, PacnGoNow said:

This is what the App says on the ocean medallion order page:

What does yours say?

 

You can order up to 13 days before embarkation. If you miss this day, your order will meet you at port.

 

Same thing but we don’t cruise until late November.  Struggling with this app!

snow bunny

5 hours ago, mcgratru said:

You go into the app under “choose your medallion wearable” and this should bring up a screen with your sailing and date….at the bottom of the page click on “ order history”…on the next page, click on your order (a small box with sailing and order#)…at the bottom of that page you should see a button that says “cancel order”.

I have tried this on both my app as well as my husband’s with zero success.  Would it be best to try and call someone to get this reset?  If so, what phone number should I try?

snow bunny

Anyone know the cutoff date if you want it shipped to Canada?  We are in the blue lane only because we could not have the medallions shipped to Canada.  
 

snow bunny

In February we had a group of 10.  As long as you are linked together and can book 6 and 4, they will combine them together.  Or at least that was our experience.

snow bunny

12 hours ago, karmamule said:

So far ::: knock on wood ::: we've been fine with Celebrity but parent company RCL added a mystery extra $33 charge after we'd paid in full for our next cruise with them. It was small enough I just paid it, but if any more show up I'll be calling.

Any chance you are sailing to the Bahamas?  If so, it might be the new tax that they are charging for travellers to visit.

snow bunny 

4 hours ago, seeyouinthesun said:

Here’s the detailed information from the Princess Website https://www.princess.com/cruise-deals-promotions/plus-premier-cruise-packages/princess-prizes-terms-and-conditions/

What happens after October 31st, does a new listing get posted?

snow bunny

11 minutes ago, lx200gps said:

Interesting, thanks. I'll remember t do that next for our next trip. I guess  that means that, unlike me, you were smart enough not to have booked the second restaurant so did not get charged on your credit card? I booked them at the same login so I got charged for the second one before I could log out.

Yes, I thought it was odd that they wanted money for something was should have been free.

snow bunny

I had similar issues and just backed out of the app.  Then I reopened it and was able to book the second SD for free.

snow bunny

Seems their IT is at it again.  Cannot even bring my booking up, it says “Gone sailing, be back soon.”  Wonder if the flash sale overwhelmed the system?  But I did manage to upgrade one of our basic internet packages as well as booked an excursion for November 2024 at 35% off.

snow bunny

Thanks for sharing, managed to upgrade one of our wifi packages for our November 2024 cruise.

snow bunny

Perhaps when sales in the stores start to go down because of the wafting of the folks vaping then maybe Celebrity will toss this idea aside.  I am too sensitive to abrasive odours to even venture near the cosmetics so this will save me money in the stores.

snow bunny