we used them twice in june out of madrid. fantastic and brand new mb van. we're setup to use them again for october in vigo and bilbao. the itinerary is all there on their website, though i could see something non-interesting to everyone getting slipped in, that did happen once. poor comms could be because this is a big tour company working out of italy, south of france and spain. i think maybe the agents are answering emails from all the websites and countries. or maybe not, i just know that every time, no matter the country and we've done all three with them, it always shows up on my card as top day tours. unlike other companies they haven't raised their rates and always have nice vans. info@spaindaytours.com is the email i see the most, but i did get one from spaindaytours@gmail.com if you wanted to try that.