I'm sorry you experienced this. My first NCL cruise almost 25 years ago on the Wind was similar. I thought that was it for NCL. But then one cold winter we were enticed back by a great deal and had a wonderful cruise. So here we are platinum heading to sapphire. There are things we're still not always happy about- we learned the hard way that the large ships like Getaway don't suit us, and the food can be hit or miss. But we've also had some great experiences along the way- especially on the Sun for a transatlantic and last Christmas on the Pearl. Hope your next cruise, on whatever line you choose is a winner.