keri2000

On 10/31/2023 at 9:35 PM, Carnevale said:

We were on Discovery last week and didn’t like the bed as it was hard even with a mattress topper.  And the pillows were hard and too thick with crunchy pillow protectors.  We loved the bed and pillows last year on Regal so, by comparison, what we had on Discovery was a disappointment.

We were on Discovery in September 2023 in R723 and right now we're in Discovery M723. The beds are definitely not the same quality as they were before covid. Both on Discovery have been very lumpy, saggy and hard at the same time. There were times when you could choose between 5 different pillow types as well. My guess is that covid supply chain issues caused them to go with a different brand. Kind of bummed because I used to so look forward to sleeping on their beds. Now I am not liking it at all. We purchased one after a cruise a few years back and it never got delivered. 

Times have definitely changed. They no longer have separate shampoo and conditioner or provide the little bottles of the lotus spa lotions or qtips. I hope they recover from the bad times. 

16 minutes ago, JGmf said:

Geez, when it rains, it pours.  Oh boy...

 

Definitely go to the Concierge and (calmly) demand a thorough cleaning and to speak with the General Manager.

 

Outside of getting a spotless bathroom and cabin, I'm not clear what else you'd be seeking from anyone except a general acknowledgement and apology for the snags and botched experience you've endured to date.  I suppose another specialty meal?

Yeah I suppose we could ask for one. I just really want things to be better, not even perfect. I'm posting here mostly because I don't want other people to feel alone if they have a bad experience. For the super high prices I truly just expected more since our other Princess experiences were fantastic. I guess this is the new norm. 

And if things weren't bad enough, the glass shelf in the shower smashed yesterday and cut my husband's foot. After the replacement yesterday afternoon, there is still glass dust and small shards all in the corners and around the edges this morning. Really, I'm so pissed I have no words. 

2 hours ago, PacnGoNow said:

The priority boarding, once checked in, is still intact, as far as I know, thank goodness.

 

Once inside the ship, there were no direction given, other than to wait until 1pm for our room to be ready. It is a good thing we've been in suites before and knew to seek out the concierge lounge. It is wildly different than the last princess cruise that we did when everything was explained. 

5 minutes ago, Steelers36 said:

The App does have issues for some folks, but generally works well on board the ship.  Pre-cruise is another matter.  It reads like you were in a Suite.  Were you aware of the Suite Concierge and the Lounge room?  The Concierge could have arranged SD reservation, or call the DINE line.

 

I would have let someone in mgt know about the Bistro experience. 

 

I would have begun with the cabin steward in terms of cleaning and then escalated if it did not improve.

 

You are on an Alaska cruise.  You boarded in Seattle which doesn't have the terminal lines and congestion of Vancouver AFAIK.  When did you arrive at the terminal?  Were you Green Lane or Blue Lane?  Unless a guest arrives for check-in prior to start of boarding, there is no priority boarding for anyone.  If you are there ahead of time, then you would have had a designated waiting area for Suites and Elite level guests and this group boards first.  If you arrive after the waiting folks have boarded, then you and everyone else, just heads on board as soon as check-in is completed.  Unfortunately, Princess seems to have eliminated priority check-in at many ports, so there are no designated agents for Suites/Elites.  That said, check-in should be quite smooth at most ports and you can always pick the shortest line.  Hard to tell why you didn't get priority processing without more information about your experience. 

 

There really isn't such a thing as priority disembarkation because you and any guest can leave the ship anytime after disembarking commences up until they boot the last stragglers off the ship (say, no later than 9:30am).  There is a designated location on the ship for Suite and Elite guests to wait to disembark.  You will be informed about that. 

 

Speak to your Concierge about your concerns and see what happens.

Our app on-board shows basic information but no dining reservations or excursions. I really think there's something wrong with both of our accounts. However there was murmur in the concierge lounge that no one had functioning apps. 

We are in an aft penthouse Suite, or whatever princess calls these corner rooms. The concierge has been helpful but now both of our specialty dining credits are gone. Maybe that's why I can't reserve through the app. 

As for the Bistro, we were tired, hungry and frustrated and there was no one to speak with at 9pm when we finally got up and left. They never fully cleared the plates and we certainly we not offered dessert. We will address it today. 

There Is still a pile of hair in one corner of the bathroom, under the toilet plunger. We will address that today as well. 

My debit card was hacked so when they tried to place the order for the medallion, it failed. I immediately called and tried to replace the order but it was too late so I was placed in the blue lane. My check in window in Seattle began at 11:30am. We were there at 11:20 and it was absolutely insane. We had our luggage tags printed but not stapled and we were told to go wait in the untagged line just to use a stapler. It was an absolute mess with no signage.There was nothing at all for priority boarding. No designated area for anything, just chaos. 

Overall for the ridiculous amount of money we saved for this trip and spent on this room, I expected better. Much, much better. 

On the Discovery Princess (started on Sunday) and the app is seriously horrible. Our excursions don't show anywhere and neither do our reservations. We can't book any specialty dining through the app either. Had a terrible experience at the Bistro Sur La Mer. It took an hour and a half to get our food and it was cold and extra salty. The waitress never came back and we ended up just getting up and leaving after the 2 hour mark. Is this the end of the season blues for the staff? 

There was hair and dust in the corners of the bathroom. I ended up wiping it up with my makeup remover wipes because it was just gross to look at. 

In addition, there are no longer suite or gold status embarkation perks. I guess that's no longer a thing? I expected more. 

With a full suite but older premiere package, is this still valid? It's still listed in the suite PDF. 

I went to the terms and conditions page, which sort of helped to clear things up, sort of. They spelled prix fixe incorrectly throughout so it seems somewhat of a thrown together plan/announcement. 

I think I understand but sure as heck am not paying $80/person/day to get the new premier benefits. We splurged on the premier package when we booked and don't want to be nickel and dimed for fitness classes and desserts. In case you would like to see the details, here's the link to the T&C page: https://www.princess.com/cruise-deals-promotions/plus-premier-cruise-packages/terms-and-conditions/?cid=om_email_info_internal_na_announcement_re3ms065a_230814_na_6QFN7UJFMZ7EV2XKQSEYLMGWYM&eccn=6QFN7UJFMZ7EV2XKQSEYLMGWYM&rrid=8570630635&mi_u=8570630635&custId=6QFN7UJFMZ7EV2XKQSEYLMGWYM&mi_ecmp=RE3MS065A

1 hour ago, pablo222 said:

 

At least the delivery guy should be sleeping comfortably...

 

LOL, sadly, no kidding. 

2 hours ago, pablo222 said:

This post might contain an alternative:

 

https://boards.cruisecritic.com/topic/2591224-princess-bedding/?do=findComment&comment=55903790

 

This post shows the labels on the new mattresses:

 

https://boards.cruisecritic.com/topic/2377812-new-princess-beds/?tab=comments#comment-51140922

 

 

Thank you! I sent sherwood a message early last week, asking for an alternative similar mattress and they never replied so I gave up on this option altogether. If they can't be bothered to reply, I can't be bothered to purchase their products. 

Thank you, but I called on Monday to find out my options and she told me that the mattress was definitely lost and they could ship me another one, bumping someone else's order down the list and it would take another 3 weeks or I could get a refund. I requested a refund. 

11 hours ago, brisalta said:

 

That is sad!! What has Princess Luxury Bed sales offered to make you whole? It seems they are in breech of contract as they failed to deliver within the specified time.

And yes, it is a breach of contract because the local shipping company has 48 hours to arrange delivery once they get it and no one ever contacted me. I had to initiate all correspondence. 

On 11/23/2019 at 5:58 AM, AF-1 said:

Have you contacted your credit card company?

No I am going to amicably request a refund first. Then I'll pursue it through my credit card company. 

11 hours ago, brisalta said:

 

That is sad!! What has Princess Luxury Bed sales offered to make you whole? It seems they are in breech of contract as they failed to deliver within the specified time.

Absolutely nothing. I'll be calling tomorrow to request a refund. Tuesday marks the end of 10 weeks. The local shipping company has had it for 2 weeks. They claim they can't find it on their dock. I'm sick of waiting. We checked out other mattresses today and found one that's very similar in comfort and layers (not the purple mattress. I was only kidding) I am extremely disappointed in this whole process. Without my persistent phone calls, I would have never been contacted. I'll never make a large purchase in this way again. 

Well, bad news. The local shipping company lost my mattress. I do not have a resolution at this time and am waiting to see if the find it. It arrived at their facility almost 2 weeks ago so I believe they will not find it. 

Anyone have feedback on the Purple Mattress? 😂 

18 minutes ago, AF-1 said:

Hope you enjoy your mattress.  Best to you

Once I get it, I hope I do. Thank you. 

41 minutes ago, Coral said:

I have filed claims 2x with 2 different companies and both times I had no problem getting the mattress replaced. When you spend $$$ for a mattress, you expect them to back up their beds with their warranty.

I really did expect a bit better communication regarding this. I'm trying to be patient but I can't seem to get any information about how much longer it will be. It's just frustrating considering the cost of the mattress and the fact that my current mattress really stinks and I can't get any sleep on it. 

On 9/18/2019 at 5:18 AM, Coral said:

I have found that if you ever want to file a claim against the warranty - you better have the box spring that is sold with the bed.

At this point I wouldn't trust that I would ever be successful with a warranty claim anyway. 

Well it's been just over 9 weeks and I still have no news on the status of my mattress. I've called several times and they have reached out to the freight company with no response. They believe a local shipping company has had it for almost 2 weeks. I'm getting frustrated to say the least. I won't be purchasing a mattress in this manner again. 

8 hours ago, brisalta said:

Has your mattress arrived ? If so is it what you expected?

Nope not yet. This is week 7. It will be 2 months on the 18th. No word on delivery yet. 

On 9/17/2019 at 11:00 PM, brisalta said:

Did you also order the box spring?

Once it arrives let us know if what you get is what you expected.

I didn't order the box spring. I already have a platform. 😊 

Thank you all SO MUCH! I just ordered the mattress! 

We left our coupon book on the Royal Princess ship accidentally this past weekend and there was a coupon in it  for the luxury bed. We are intending on buying it and would really love the savings. Is anyone on board or have the coupon book with the current code for the mattress/bed? I believe it was for 15% off. It would be most appreciated! 

32 minutes ago, bemis12 said:

That's the All Aboard sale that ran for January and February.  No mention of excursion credit for that one.  But sometimes they add a second promo.

Ah! Thank you. By doing a little more digging, I found that there was an additional perk for cruisetours to Denali, which I booked. I am doing my best to find the promo code. I'm going to figure this out. 😂 

29 minutes ago, bemis12 said:

Thank you yes, there was an additional promo for Alaskan cruisetours specifically that gave $ toward the land portion of the excursions but I can't for the life of me remember how much it was. I really appreciate your help. 😊