readingfast

We are on TA cruise in November and would like to compare Azamara tours to those we may organise ourselves. Originally, Az. tours in San Juan all ended at the airport, (we carry on to Miami), and when this was pointed out, were removed from our cruise.

I have been checking and no tours at all appear now!

I am sure I read somewhere that you were looking in to this Bonnie?

Any progress?

Thanks

Yes, complimentary for suite guests, and for those on the day they are purchasing a spa treatment. Otherwise day passes are available for a fee.

For those not in suites, how much is it per day? and do you have to buy it for the whole cruise?

Can anyone give me a link to details and costs of Gratuities for Solstice. I've searched and searched but cannot seem to find it.

We have only sailed with Celebrity once before and the gratuities were included.

This time, I understand , there are no deals for a Trans Pacific cruise so we will consider paying them up front. Can we use OBC for this, or do we have to wait until we are on board to use it?

Any information would be really useful.

Thanks

We are booked on the TA on Quest leaving Barcelona on 4th November 2018. Looking at Land Discoveries for San Juan, all that comes up are two tours with airport drop off. As we sail on to Miami this is no good to us.Please can you check and see whether there will be other tours offered and when we will be able to see them?

Many thanks Arlene

Can anyone advise us on what we can spend OBC awarded by a Travel Agent?

e.g. can it be spent in the Casino, or towards the daily gratuities.

Can you still remove daily gratuities and tip in your own way?

Not saying we are going to do it but, would like to know.

Thanks

[QUOxTE=Riocca;51717697]Same for us, now just how to crack getting emails from Azamara [emoji6]

 

 

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Now that's a whole different problem!!!!

My DH gets emails from Azamara..... so at least we do get info....

I have signed up numerous times and had endless email contact with Nicole. I get the emails for a month or so and then......they stop!!!! I actually feel really sorry for Nicole...she is brilliant but stuck with Azamara's amazingly awful internet system. But that's be honest it isn't just Az , Celebrity are no better! Have never cruised with RCCL but no doubt they are the same..or worse.

We are indeed fortunate to have Nicole and in the UK Richard Twynam who is also very accessible and helpful.

I know I am not telling you anything you didn't know...just sharing to make you feel less isolated!!! LOL

We are yet again in contact with Richard In England about the lack of emails.

The promotions for November came & went without us knowing about them so we were unable to even consider them.

We have been trying to get emails since 2011. Both Nicole & Richard have sorted us once but, now, back to square one. for the umpteenth time

It really is frustrating for such a wonderful on board experience to be spoiled by this lack of communication.

We have a tour of Palermo Booked in January and have to meet at 9.15 at Massimo Theatre-Opera House.

Does anyone know if NCL put on a bus to the centre of Palermo?

Any advice on how to get from the ship by bus, or taxi, would be very welcome.

Thanks

We are joining Domenico Aronica for a walking & street food tour of Palermo on 9th January 2017.

We have to meet him at the Massimo Theatre-Opera House at 9.15 and our ship, the Norwegian Spirit, docks at 8.00.

Can anyone advise the best way to get from the ship to the Opera House?

Does the ship put on a bus? or how much would a taxi cost for three people?

Any advice would be very welcome.

Thanks

We got caught out too but in a different way.

We were emailed to say there would be OBC if we booked over 10 months in advance and as we booked last year we asked for it.

However, when we booked this offer wasn't available so, we don't get the OBC.

Still seems unfair but that's the way it goes.

We're seniors too and maybe looking for the same thing. We haven't decided yet, but considering Civitatours Panoramic Tours: http://www.civitatours.com/en/tour-panoramico.html

Please post what you decide to do. We did find a good one from Piraeus for Athens. :)

We have decided to go with this company as, although there is plenty of walking, the tour looks interesting and there appears to be both a guide & time on your own.

Can anyone tell me if NCL put on a shuttle from the boat to the centre of Palermo & Valencia? We are doing walking tours in both cities and would like to start "fresh"!!!

If so an approximate price would be very useful.

Thanks

We are on the Norwegian Spirit in January and stop in Civitavecchia only from 8 am to 17.00.

Most tours of Rome I have seen take at least 9 - 9.1/2 hours so are not suitable.

Can anyone recommend a shorter tour that picks you up at the port and maybe just gives a taster of Rome rather than going in all the sights?

This would be for "Seniors" so not too strenuous!

Thanks

Can anyone advise about removing the service charge if you have a problem?

Last January, we were told that, if they had a problem, people from the UK could go to the desk and have part of their service charge removed. People from the US could not and had to apply after the cruise.

Are things the same or, have UK people fallen into line with US citizens?

Not that we are anticipating anything, but it would be nice to know!

I knew that picture would be appreciated!!

 

 

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You know us too well!!!

Mick & Arlene

We are on the September Alaska cruise on Infinity after a week, or so, touring Canada.

Please can someone let me know if we can request an iron from our steward as some of our clothes will have been in suitcases for more than a week?

Also, is there a hairdryer & coffee maker in Oceanview cabins?

Many thanks

Thanks for enquiring but, I have contacted both Richard Twyman & Nicole before and they have sorted the problem but, for only a couple of months. This time I was contacted directly by Kim Flores Azamara UK Vacation Specialist and she was the person who told me we didn't get emails because we were already booked.

I also queried why we didn't get OBC for booking early but she said it did not apply to us as we booked too early!!!!

 

We get loads of emails from every cruise company we have sailed with but none from the one we want - Azamara.

Any response Bonnie?

or should I just contact Richard, Nicole & Kim all over again as we definitely on the data base?

After inquiring I am told that in the UK all customers on their database receive all the emails.

 

In the North American markets, some email campaigns are 'targeted', meaning some mailings go out to sub-sets, not the entire email list. What the 'algorithm' is for how our targeting is done, I am not privy...much like the big search engines won't share their algorithms for who gets which ads.

But (and now I'm speaking as a civilian), when I used to teach Hospitality Marketing at Univ of SF I taught my under-grad students to memorize the 3-R's for who is the best, aka most receptive, audience to receive a marketing campaign: Repeat guests, Recent guests, and Revenue Spent by a guest. Then of course there are the campaigns to reach the altogether new customers, which require a different message...more of a 'why cruise with Azamara' message. Perhaps the campaigns for new customers (individuals on the mailing list who have not yet sailed with AZ) may not be going to the LCV members.

 

(Note: please remember I am not privy to what is going out and to whom. The above pp is just me speaking 'as a civilian'!)

Thanks for enquiring but, I have contacted both Richard Twyman & Nicole before and they have sorted the problem but, for only a couple of months. This time I was contacted directly by Kim Flores Azamara UK Vacation Specialist and she was the person who told me we didn't get emails because we were already booked.

I also queried why we didn't get OBC for booking early but she said it did not apply to us as we booked too early!!!!

We get loads of emails from every cruise company we have sailed with but none from the one we want - Azamara.

After many, many emails etc. I started to get emails from Azamara.

However they have stopped and I only found out about the BOGOHP promotion from here on Cruise Critic.

I have the name of a consultant so, I wrote and asked why I was not getting these emails.

The reply was that, Azamara's system does not allow promotional e mails to go out to customers who already have a booking!!!!!!!

This, of course, assumes that you only want to book one cruise and seems to me, very short sighted.

She did say she would pass on my comments but, Bonnie, could you check this out? as it just doesn't seem right.

Thanks

I've never had an issue getting a regular coffee at a bar or restaurant or casino...... it's the specialty coffees that are excluded (cappuccino, espresso, latte, etc)

Please can you clarify?

I drink black decaff. coffee, no sugar and when I have ordered it at the Atrium bar, I have always had to pay for it. Should it be included in the UBP as it is not one of the fancy coffees?

Thanks

I find it really strange that I can go and get a liqueur coffee using my UBP but if I want a straight forward coffee I have to pay for it.

You would think someone at NCL would have worked out that the first option costs a lot more than the second!

Is it possible to ask for the coffee with the alcohol on the side?

Found them!

Am I right that if there are no prices it is too soon to know which ones they will be offering?

Where do I look on Azamara's web site to find Pre & Post cruise packages for my particular cruise?

Thanks

Can anyone help?

I am probably being very thick but I cannot find a way to log in to Le Club Voyage to check my status.

I have searched on Google but all I see to get is a referral to My Azamara which does not tell me what I want to know.

I can log in to Celebrity quite easily and see my status but, not Azamara.

Help!!!!

I more than agree with all the comments so far.

We were on board with my sister in law who had great difficulty walking and, was in the early stages of dementia.

Ryszaryd organised a wheelchair for her and staff to push/ carry it whenever needed. He ensured someone always brought her food to her, to save my brother having to go twice and generally kept an eye on them, constantly checking that they were ok.

On the previous cruise we did with him, we had had loads of problems sorting out air fares, transfers etc. and somehow he found out and arranged for us to be invited to a Captain's dinner as a "sorry".

What fantastic service and we hope he will be on the TA in 2017.

It will be our first time with Celebrity this year but have cruised with Azamara before.

I understand that the two loyalty programmes are reciprocal.

With Azamara, if you belong to the loyalty programme, you can ask to be put on a list for any upgrades that may occur before your sailing. This costs a nominal fee.

Can this be done on any of the Celebrity ships?

Thanks