This morning email.
IMPORTANT INFORMATION REGARDING YOUR CRUISE ITINERARY
Dear Valued World Cruise Guest,
I hope you are having a fantastic 2024 World Cruise on board Seven Seas Mariner. It is our privilege to be your host on this wonderful voyage and I thank you for choosing to embark on such an incredible journey with Regent Seven Seas Cruises.
I personally write to you today so that you are the first to know about changes to your itinerary.
We have been closely monitoring the situation in the Red Sea and wider region and have decided to modify your current 2024 World Cruise.
Seven Seas Mariner will now sail around Africa instead of transiting the Suez Canal.
We appreciate that there may be some disappointment in these necessary changes, however we feel that the new itinerary that our teams have worked hard to secure will offer fascinating, once-in-a-lifetime experiences in destinations such as the Seychelles, Madagascar, South Africa, Namibia and the Ivory Coast to name just a few.
The newly modified itinerary is displayed in full below, and we will be in contact as soon as new shore excursions and overland tours have been confirmed.
Please review the important information below and attend a special briefing with Seven Seas Mariner’sCaptain and General Manager in the Constellation Theater at 10.00AM, today.
Disembarkation – Action Required
As a result of the itinerary modification the 2024 World Cruise will now be extended with a choice of disembarkation dates:
· Option 1: Stay on board for an additional four days than was originally scheduled, and disembark in Lisbon, Portugal, on May 21.
· Option 2: Stay on board for an additional 16 days than was originally scheduled and disembark in New York on June 2.
The additional days on board are complimentary and will be at no extra cost to you.
A disembarkation questionnaire will be delivered to your suite later today - please let us know your preferred disembarkation date by completing the form and delivering it to Reception by February 15.
Guests with a Regent Cruise Package with Air
If you booked a Regent cruise package with air, once you have advised us of your preference, our teams will arrange your flights to return home. You do not need to contact your Travel Advisor as Regent will provide your final schedule with your Travel Advisor.
Guests with Independent Air Arrangements
Unfortunately, we cannot make changes to an airline reservation not made by Regent and guests with an independent air program will need to make the necessary arrangements themselves.
Regent will reimburse for any reasonable air change fee assessed by the airlines, if not covered by the guest’s travel insurance.
Guests with independent air arrangements will need to submit receipts of any reasonable air change fee to our Guest Relations department online via www.rssc.com/post-cruise-inquiry-form. Please note that any hotel stays or incidentals will be at guest’s own cost - please refer to your travel insurance provider to verify if such expenses would be covered under “Trip Delay”.
Guests from South Florida without Air
For guests who reside in South Florida and have not purchased air, please advise your disembarkation preference and provide any insurance coverage you may have. Regent will then arrange and book your airline tickets, providing any necessary receipts for reimbursement from your travel insurance provider.
Visa & Yellow Fever Vaccination Requirements
Our teams are currently working with our local partners to establish what Visas are required for the countries we will now be traveling to.
Regent will cover the cost for any new Visas or that guests require to sail Seven Seas Mariner’s modified 2024 World Cruise.
In addition, we are clarifying which countries may require proof of a Yellow Fever vaccination to be able to visit.
We will provide all relevant information and any required action on the part of guests as soon as possible.
World Cruise Event / Pre-Booked Overland Tour & Regent Choice Shore Excursion Refunds
The final World Cruise Event which was scheduled to take place in Malaga will be rescheduled and a new destination, date and venue being communicated as soon as possible.
Any pre-booked Regent overland tours or Regent Choice shore excursions which have been canceled due to the modified itinerary will be refunded to guests automatically in the form of shipboard credits which can be used to purchase spa treatments, items in the ship’s boutique, a special bottle from the Connoisseur Wine Menu or shore excursion experiences. Any unused balance will be refunded back to guests approximately 30 days after disembarkation.
Any guests with private shore experience arrangements should refer to their travel insurance provider.
On behalf of the entire Regent Family, thank you for your continued patronage, loyalty, and understanding in this difficult and fluid situation. I truly hope you enjoy the rest of your time onboard the 2024 World Cruise.
Sincerely,
Andrea DeMarco
Andrea DeMarco
President of Regent Seven Seas Cruises
Regent Seven Seas Cruises Reservations Phone Numbers:
• United States / Canada: 1.844.4REGENT (1.844.473.4368) or (954) 776-6123
• United Kingdom: 023 8082 1390
• Rest of Europe: +44 23 8082 1350
• Australia / New Zealand / Asia Pacific: 1.300.455.200
• Latin America / Brazil: 0800 400-3132 or +1 (954) 940-7486
Please note that this email address does not accept replies.
Seven Seas Mariner’s Modified 2024 World Cruise
Date
Port
Country
Arrive
Depart
8-Apr-2024
Abu Dhabi
UAE
6:00
19:00
9-Apr-2024
Dubai
UAE
8:00
18:00
10-Apr-2024
At Sea
At sea
11-Apr-2024
At Sea
At sea
12-Apr-2024
At Sea
At sea
13-Apr-2024
At Sea
At sea
14-Apr-2024
Port Victoria (Mahe)
Seychelles
19:00
15-Apr-2024
Port Victoria (Mahe)
Seychelles
16:00
16-Apr-2024
At Sea
At sea
17-Apr-2024
Nosy Be / Nosy Kemba
Madagascar
10:00
18:00
18-Apr-2024
Mayotte
Comoros
8:00
15:00
19-Apr-2024
At Sea
At sea
20-Apr-2024
At Sea
At sea
21-Apr-2024
Maputo
Mozambique
10:00
17:00
22-Apr-2024
Durban
South Africa
16:00
23-Apr-2024
Durban
South Africa
20:00
24-Apr-2024
At Sea
At sea
25-Apr-2024
Port Elizabeth
South Africa
7:30
20:00
26-Apr-2024
At Sea
At sea
27-Apr-2024
Cape Town
South Africa
7:00
17:00
28-Apr-2024
At Sea
At sea
29-Apr-2024
Walvis Bay
Nambia
12:00
30-Apr-2024
Walvis Bay
Nambia
18:00
1-May-2024
At Sea
At sea
2-May-2024
At Sea
At sea
3-May-2024
Luanda
Angola
8:00
17:00
4-May-2024
At Sea
At sea
5-May-2024
Sao Tome
Sao Tome and Principe
9:00
18:00
6-May-2024
At Sea
At sea
7-May-2024
Cotonou
Benin
8:00
16:00
8-May-2024
Takoradi
Ghana
9:00
19:00
9-May-2024
Abidjan
Ivory Coast
8:00
16:00
10-May-2024
At Sea
At sea
11-May-2024
At Sea
At sea
12-May-2024
Dakar
Senegal
11:00
20:00
13-May-2024
At Sea
At sea
14-May-2024
Porto Grande
Cape Verde
8:00
18:00
15-May-2024
At Sea
At sea
16-May-2024
At Sea
At sea
17-May-2024
Santa Cruz de la Palma
Spain
8:00
16:00
18-May-2024
Funchal
Portugal
9:00
19:00
19-May-2024
At Sea
At sea
20-May-2024
Portimao
Portugal
8:00
18:00
21-May-2024
Lisbon
Portugal
7:00
19:00
22-May-2024
At Sea
At sea
23-May-2024
Funchal
Portugal
8:00
18:00
24-May-2024
At Sea
At sea
25-May-2024
Ponta Delgada
Portugal
8:00
16:00
26-May-2024
At Sea
At sea
27-May-2024
At Sea
At sea
28-May-2024
At Sea
At sea
29-May-2024
At Sea
At sea
30-May-2024
Hamilton
Bermuda
9:00
16:00
31-May-2024
At Sea
At sea
1-Jun-2024
New York, NY
USA
11:00
2-Jun-2024
New York, NY
USA
18:00