mcarney

So for this cruise (which I am also booked on 11/3/18) since some of the ports could be affected possibly next year, would this change of ports be covered under this insurance? I realize it's a long time away, but the ports were damaged in these past hurricanes so are they excluded because of that? Got me to thinking, since we usually wait till final payment to purchase our insurance. Any thoughts?

That's a very good question and I don't know ... I do know that the ports will definitely be up and running by next November. But who's to say another storm doesn't cause us to change itineraries... from now on, I'm getting luxury for hurricane season and choice for all other times

I filed my claim with Narionwide last week for our itinerary change on the Harmony two weeks ago. We had to provide final folio or card to prove we took the cruise. Aka file after you get back from the cruise. Our coverage paid $750 per person, so I expect a check for $1500 within the next two weeks.

Is the claim and form an online form or something that you have to print off and mail in?

You’re welcome and I do the same.

 

I think a lot of the problems could be eliminated by Carnival setting the CSRs and port check in people straight. Many of them give misinformation and cause confusion. I can understand why people may not believe what we try and tell them and instead rely on Carnival because they should be giving the correct info. But as most of us know, that’s not the case.

 

The CSRs need to stop telling people that when they upgrade to a suite that they no longer need FTTF which is wrong. The port people need to stop looking at people’s boarding passes that say “Priority” and telling them they can go right to their cabin which again, is wrong.

 

So go by what’s in writing on the website, check in paper you get when your cards are in the mailbox, on the fire doors that are closed, and written correspondence. It doesn’t matter if someone has had their cabin “always ready” when they got on, the fact remains that they weren’t supposed to be there. Now that they are going to the cards in the mailbox, that will no longer be an option and maybe this is what it takes for it to click.

My thoughts exactly!

Please do let me know if you get them to pay double. Thanks.

 

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Hi ... this is not a double payment ... when you purchase the policy, it is for specific beneficiaries... it clearly states on the policy that policy payout is per policy

Set Sail With Nationwide Cruise Travel Insurance

Cruise vacations are special – whether it’s visiting new ports of call, lounging on a sun-splashed deck or sampling exotic cuisines. But what if something goes wrong?

Nationwide offers affordable and flexible cruise insurance plans that help keep you traveling smart. Get coverage for issues unique to cruises, such as:

Port Of Call Changes (Itinerary Change)

Provides a one-time benefit of up to $1250 per person for the inconvenience of an itinerary change by the cruise line prior to departure, as long as you go on the cruise.

Shipboard Service Disruptions (Itinerary Change Inconvenience Benefit)

A one-time benefit of up to $250 per person if the cruise line suffers a mechanical breakdown, fire, virus outbreak or other covered service disruption during your cruise causing the cruise to change.

Pre-Paid Excursion Reimbursement (Itinerary Change Pre-Paid Excursion Benefit)


A one-time benefit of up to $1000 per person for itinerary changes after the cruise departs causing you to cancel pre-paid non-refundable excursions.

Return Home Early (Interruption for Any Reason – Return Transport Benefit)


Reimburses transportation costs up to $1000 per person to return home if you elect to abandon your cruise and return home early.

Firemanbobswife ... thank you for posting ... yep, I get this every cruise and I also post it to other groups who inquire and argue about suite guests getting early access to cabins ... unfortunately, there are those who still ignore the email, signs on fire doors, CCL website, signage at GS and John Heald and proceed to go directly to their cabins before general access is allowed ...

Look at my post # 31. I posted what they asked for. Also, I used gift cards which makes it a bit harder. But I was able to get my claim processes without the proof of payment. They called my PVP and she gave them the dates I paid and obviously they let me cruise, so obviously I was paid in full. Also, I was getting a predetermined payout ($750) not a reimbursement for monies paid

 

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Thanks ..

I'll get my PVP to screen shot or have a letter sent with payments made ... I don't know why they ask for that ... obviously if you didn't pay, you don't cruise.

I wonder if the CCL receipts that are emailed showing payments made and balance due or when it's PIF will suffice ... I'll just inundate them with all kinds of documentation ...

Wish I would have bought the luxury plan now ... that would have almost paid for our 14 day cruise next November ... but not going to complain about $750

Mine was last year due to hurricane Matthew. Sent in the paperwork and received a check shortly after. I have started my claims for my oct 22nd and my Jan 13th cruise.

 

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What documentation do you sent for proof of payment? We used gift cards and credit cards to pay for the cruise ... also, my boyfriend and I each used different cards too ...

I just got my letter from CCL for my itinerary change on my November cruise and I know I have to wait until we return because have to send in copies of the statements to show we cruised ... what else is needed?

I believe you only get X1 no matter how many ports change.

 

 

 

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1/pp on the policy ... 2 people @ $750 each

Those making a claim on these ships need to go to guest services and request a print out!

 

On the last morning of the cruise, a statement detailing all purchases made with the Sail &Sign card will be delivered to guest staterooms. In our ongoing green efforts, the following ships do not deliver statements to the staterooms: Carnival Glory, Carnival Imagination and Carnival Magic. Guests can view their statements at a Sail & Sign Kiosk, at Guest Services or on their stateroom interactive television.

 

You can also email your statement to yourself from the kiosk

So, I just called and spoke to the third person about the itinerary change and the coverage. I was told once again that they would only pay the $750 if I had excursions booked and would lose that money or if there was any other form of financial loss. They said they wouldn't pay just because we were going to different locations.��

I had to go back and read this ... they are somehow confusing the itinerary change PRIOR to departure which is $750 with non refundable excursions... but that benefit is $500 ... the rep is confused ... next time, ask to speak to a supervisor ... I would start off with my cruise is xx/xx/xx and there's a possibility that our itinerary will change ... make a list with short precise questions and go over each one ... wait until you are satisfied also bring up the verbiage for the policy and ask them to explain with along with examples

Good point. They must think they are talking about making a claim right now which they can't for the Port Of Call change as you actually have to sail first. They may be able to process a claim for non refundable excursions now, I'm not sure and that might be what they are referring to.

True .. but I'm sure the representative asked for her policy number and saw that she hasn't sailed yet ... maybe just miscommunication and thrnrep thought she wanted to make a claim now ... but the rep should have explained what she was referring to and then gone on to explain the itinerary change ... the women I spoke to wouldn't let me get a word in edgewise at first ... she wanted to make sure she informed me of all my benefits and "what if's"

I got the insurance last month. I purchased it directly through nationwide. Below is what is written in the policy.

ITINERARY CHANGE

 

 

 

 

In the event a Cruise makes a Change in Your Trip Itinerary prior to Your actual departure date we will pay up to theMaximum Benefit shown on the Confirmation of Coverage. Change in Your Trip Itinerary shall mean the Cruise has a documented change of Port of Call from the scheduleditinerary.

It's right there in black and white ... they have to honor it ...unless the policy was purchased after the storms were active (I believe)

When did you buy the insurance? Do you have the confirmation from InsureMyTrip showing the policy you purchased has that coverage?

Also, what state do you reside in? I wasn't sure if that was cleared up earlier

I'm not saying you are wrong, but that is not what I get from that graphic. It has these amounts in the limit of liability column. I have a hard time believing that in the absence of an actual financial loss caused by the itinerary change they will insure you against disappointment. I went to the site the graphic came from and could not find anything with a more detailed description of how that coverage actually works.

 

I guess we will find out as you pursue this. Please let us know how it ends up working in practice.

I was set to cruise to Bermuda on September 17th .. of course in between Irma and Jose --- I called nationwide to see what I needed to do to be proactive... I spoke to a supervisor and this is what I was told and I as well, recapped back to her ... she also notated our conversation and provided me a claim # to proceed with in case I need to file a claim:

Nationwide cruise choice

Sail date - September 17

Itinerary change on September 16 or before ... $750 / pp on the policy

Arrive to or leave from original port 3+ hours or missed port on September 17 - 22 (during the cruise) ... $200 / pp on the policy

Prepaid excursion missed due to above .. all non refundable charges up to $500 / pp on the policy

These reimbursements are a flat dollar amount ... not per port or occurrence

So, this is the response that I got when I questioned about the port changes. I have the choice plan.

 

Thank you for using Nationwide.

We can change the destination, What is the new destination? In regards to filing a claim - Do you have any financial losses from a result of this change? If so, we can see what the policy covers in regards to this loss. The coverage that you are asking about only covers if you have a loss in regards to cancelling/ transferring an excursion.

Please let us know if you have any questions or need anything further.

Did you call or email? What did you ask in your inquiry?

I'd call and speak to a supervisor...

I have Nationwide insurance and I spoke with them Friday about my destinations being changed. They said they would only pay if I could show proof that I had a financial loss due to the changes. Not very happy hearing that because they are not very clear about that when you buy the insurance.

Which policy do you have? I called and spoke to Nationwide a couple weeks ago right before my Bermuda cruise (we still didn't know if we were going because of Jose) ... she explained everything that we would get (we have choice ... so $750 or $200 for missed ports and $500 for non-reimbursed excursions) --- couldn't file until after the cruise because as stated, they need proof that we went on the cruise (they said the statement with folio/name is good) ... the only thing that she said as far as out financially is for the excursions ... need proof (letter from excursion company) stating that they would not refund money

Not unless you have FTTF. Sorry.

 

 

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Actually, suite guests do have priority tender now along with a free bag of laundry and 2 bottles (I believe 2) of bottled water ... of course, suite guests continue to have priority embarkation (boarding) and debarkation

I was on the Inspiration last week. I purchased a suite. We had priority boarding and debarking, priority tender (ship to shore only), room was ready upon boarding, and fast luggage delivery. Our luggage tags had the Faster to the fun logo printed on them. Something new this time is a sticker on my sign and sail card that says "Suite Guest."

 

I do wish they would make some perks available only for suite guests like comped soft drinks or a lounge like those in airports with limited food and drinks.

Carnival has 2 different types of luggage tags ... priority (Diamond, Platinum, FTTF and Suite guests) and general (everyone else) ... this is for 'boarding only' as well as allowing the D/P/Suite guests into the priority/captains lounge while awaiting boarding. ALL tags have FTTF stamped on the priority tags.

Interesting about the 'suite' sticker ... I'm guessing that's a fast way to distinguish suite guests from D/P/FTTF ... FTTF guests have a sticker too .. suite guests do not have access to the priority GS line

And compared to other lines suite perks are practically non-existent. Why we do Spa Balcony, not enough value for $ for us.

We've only done a suite 1x and that was due to a call from the upgrade fairy ... we only do interiors so we can cruise multiple times per year ... don't need the perks now that we are platinum

Perks for Suites... (the bottom section has the perks that are NOT included with suites)

Here is the latest info on the suite perks:

Priority Check-In and Express Boarding

Carnival’s Priority Check-In is an exclusive service designed to afford our guests traveling in deluxe suite accommodations with special check-in privileges. Cruise documents are stamped, 'Priority' and state, 'If you have priority check-in (listed on your documents), please proceed to the Priority lounge'. We provide Priority Check-In at all embarkation ports.

At time of booking, you will need to instruct guests that they must ask for ‘Priority Check-In’ upon arrival at the cruise terminal. Embarkation staff will ensure that guests are expedited through the check-in procedure as quickly as is possible, while providing quality service.

Priority Tender Boarding / Priority Debark at Ports of Call

Guests can take advantage of priority tender service from ship to shore (multiple departure times may be possible) so they can explore ashore as quickly as they want to. For non-tender ports, to make debarkation as smooth as possible, we also offer priority debark.

A letter will be placed in the guest's suite with instructions where to meet and the window of time this service is available. This service is not for those booked on a Carnival shore excursion as these guests are given separate instructions when and where to meet.

Priority Debarkation

Guests will receive a debarkation letter offering a choice of how they would prefer to disembark the ship. They will be given the option of Self Assist (where offered) or Priority Debarkation; for Priority Debarkation, guests will receive special luggage tags which will entitle them to leave the ship after the Self Assist guests but before the remainder of the guests.

Suite Amenities

In addition, guests in deluxe suite accommodations will receive:

•A high level of service provided by our most highly-rated stateroom stewards

•Two complimentary in-suite large bottles of water

•One complimentary bag of laundry

The following perks are not for those guests traveling in deluxe suite accommodations unless they are VIFP Diamond or Platinum guests or have purchased Faster to the Fun.

•First Access to Stateroom

•Priority Luggage

•Priority line at Guest Services desk

•Dedicated onboard Guest Services phone number

How about Cuba instead? NCL Sky does 4 night cruises to Cuba and their private island starting in May. From FL. Cuba offers a hop on/hop off (ho ho) bus for a reasonable amount although I'm not sure how much. He could ride the bus, see the sights, maybe stop to listen to music and have a cocktail. Just an idea.

 

 

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Hi ..

Thank you for the suggestion ... We live in SC and Miami is way to far to travel ... That's one of the issues we are having ... Have to cruise from either Charleston, Jacksonville or maybe at the furthest is Port Canaveral. We cruise on Carnival since I'm platinum and can have the early boarding, priority perks ... We are also traveling with my boyfriend and his children for their summer vacation (this will be our 3rd year in a row). The hop on hop off would be good, but that's a lot of up/down on his knees ... But that is a thought ...

I think Cuba would be awesome ... But, the boys don't have passports and do t know if the mother would sign for the youngest to get one ... Plus the additional visas needed ... Too much for right now.

Thank you again 😊

Hi all!

I have an opportunity to take my 90 year old dad on a Bahamas cruise to Freeport & Nassau this summer... I need suggestions on what to do as far as excursions ... Dad's mobility is not the greatest now-a-days .. he's not wheelchair bound, but his knees and back don't cooperate most of the time so we'd definitely need a taxi to wherever we go. Dad suffers from skin cancer too ... We've been to the Bahamas several times and I'm just fresh out of ideas ... we've done the taxi around the city, DIY Atlantis, glass bottom boat and Balmoral ... Dad doesn't go in the water, lay out in the sun (for obvious reasons) .. he does love to people watch though (who doesn't). Dad has said that he'd rather go somewhere other than the Bahamas, but at this point in time, this is all that I can offer ...

Does anyone have any suggestions on what I can plan for me and dad in Freeport and Nassau? This is really starting to weigh on me and I'm already feeling bad because we can't go somewhere other than the Bahamas ...

Thanking you all in advance

Marianne

My BF and I had cheers for our NYE cruise ... He asked several bartenders what was the most expensive drink ... It was some sort of martini at $18 ... He said it was awful .. He didn't even finish it ... And he loves his drinks ... He typically drinks woodford whisky and when the ship ran out (we laugh that he drank it all), he moves to dukes ...

Most likely nothing available since everyone else with free inside room certificates booked ahead of you. :)

That's very possible ... When we've gotten free interiors, we couldn't find any cruises to work for us ... Then my pvp looked for OV, and we were able to find more dates to chose from

Sailing next week in an Owner's Suite for the first time (good year + no vacation in a while or for a while) and I see where our boarding pass lists us as platinum status. However, we're actually gold and the Carnival website shows us as gold.

 

Does anyone know if we will indeed have the platinum perks on board as an added perk of the Owner's suite or if that's on the boarding pass just to further help expedite boarding or is it just an error?

I've heard that sometimes CCL might give temporary platinum status and maybe so with the owner's suite, I'm sorry, I wouldn't know. I do know that a friend & her husband were gold and all of a sudden their boarding pass had them as platinum --- she saved the documents on her computer --- right before the cruise, she had a price drop and went to re-save/print her documents and she was back to gold ... she used the 'platinum' boarding pass with her to check in and it was caught at the port ... they couldn't explain what happened ... they let her / husband board with platinum (since she gave up her FTTF when she saw priority), but their S&S cards were back to gold.