barrykel

1 minute ago, Sunset329 said:

I am having problems entering an Emergency Contact. I have entered a name, phone number, email address and relationship several times, but I am unable to save the contact. What am I doing wrong? It is very frustrating.

Are you sure you entered the +1 prefix? It's in the dropdown on the left, the phone # itself is to the right.

21 minutes ago, 2 cruises a year said:

Try logging out, then log in again as DW.

This same problem occurred for me - after logging out, try logging in with the booking number and DW's name & bday. In my case, that worked but only showed DW's pic, and logging in with my eMail or the booking number with my name & bday didn't work at all. I called the support line, and it started working a few hours later, showing my pic for the booking but with all my data gone. I reentered all my data, and it's been OK since (fingers crossed). Good luck!

4 hours ago, AF-1 said:

If you watched the Aug 2nd Medallion Mondays; the gentleman in the video explains what happens if you don't have all the information completed.  

Could you pls share the URL for that video? The only videos I could find searching for 'youtube medallion on princess' were about a year and a half old, and while they had some real interesting info about using the medallion onboard, there was very little about the app or the checkin process.

3 hours ago, AF-1 said:

I don't think people will no longer sail with Princess because they can't get the app to work the first time.  

The ones Princess should be worried about aren't those who couldn't get the app to work the first time (I'm in that category - I was able to get it to work after a call to the support line, and I don't mind carrying my phone around with me onboard), it's the ones like majortom who can't get it to work at all, don't have a smartphone, and/or don't like to carry a phone. Also, my brother-in-law tells me that he and my sister went on a Medallion Class transatlantic 2 years ago - the app was buggy then, and the fact that it's still buggy now is not encouraging. 

5 hours ago, cr8tiv1 said:

Either more people have Androids or less people have trouble with iPhones....

It's much more likely that an up-to-date OS will be available for an older iPhone than for an older Android phone - in the former case, it's fully controlled by Apple, whereas for Android, there are over a dozen different manufacturers, who provide highly varying levels of support for OS updates. It looks like less than 20% of iPhones are still running iOS 12 or below, while close to 40% of Android phones are running Android 7 or below.

35 minutes ago, Steelers36 said:

I realize a lot of people have been caught with older tech devices that aren't supported - and then another group with none.  I don't look at having a smart phone as just valuable for MedallionClass.  I find it invaluable when traveling in general as we have trip info on it like tours and contact (often WhatsApp as well as email).  We can be up-to-date on weather, tour matters and details, not to mention all the things outside the cruise like airline sites, hotel sites, UBER, foreign mobile providers, rental cars, and so on.  A very large number of Apps on my phone are in the travel category.  Another invaluable one is Google Translate.  

 

IMO, I think any serious App provider should support OS platforms that are still supported by their provider (Android/Apple). 

For me, DW and I frequently like to just get off the ship and wander around town, so the most useful app for us is probably Google Maps.

But the proportion of US consumers who own a smartphone is only around 70%, and I'm fairly certain it's even lower among cruisers, who tend to be older. Just seems incredibly stupid to alienate probably between a third and half of your customer base.

8 minutes ago, lstone19 said:

This strikes me as designed by a bunch of 20-somethings who think that everyone can and should buy the latest mobile technology every year. And that mobile technology is the solution to everything with desktop and laptop computers being something the Ice Age.

I suspect that's the case for those at the company they contracted to implement the app, but you would think the Princess/Carnival executives that hired them would know better.

12 minutes ago, Daniel A said:

I decided to replace DW's Apple tablet and my Android tablet as the MC App requires higher operating systems than we were able to use in 2020.  We have a finite vacation budget and just spent more than $600 on Apple and Samsung rather than having it to spend onboard a Princess ship.  Doesn't sound like a very good business model to me...🥴

They're lucky you didn't just cancel and switch to another cruise line - it's not like they don't have any competition. I've got to believe a lot of cruisers will do just that, particularly those who don't have smartphones at all. It really looks like Princess has just abandoned a pretty large portion of their customer base. 

8 minutes ago, Daniel A said:

I read on another thread that they have temporarily disabled that feature.  Maybe has something to do with the Florida law??

Doesn't seem all that likely, given that they're still asking if you've been vaccinated (AFAIK even that would be illegal on a Florida-based cruise). Plus my booking is on the Mexican Riviera itinerary out of LA - I won't be going anywhere near Florida for quite a while.

26 minutes ago, Steelers36 said:

True, and many have not been helped at Princess call center.

 

It seems they went to narrow for device support in terms of age of devices.

Limiting the supported smartphone OS versions would have been fine, if they'd just continued to support the pre-cruise data entry requirements via the Personalizer website. And as one who has been a professional software developer for over half a century, I find it hard to believe that the cost of adding one new data entry page and any required new database interfaces would have been that significant. 

1 hour ago, CruiseNut24 said:

I have the app on my phone,  my question is regarding uploading a picture of your vaccination card.  I have read on other post people who have done so,  but when going through and answering all the health questions,  I do not see an option to upload vaccination card.  What am I missing?  I was able to take picture and upload passport,  so I have the ability.

 

Thanks

Same here - uploaded a pic of DW's passport fine (mine is still at the State Dept - I stupidly let it expire), but don't see anything about uploading a pic of the vaccine card, just checkboxes to swear we've been vaccinated. Maybe an Apple vs Android thing?

4 minutes ago, caribill said:

 

That seems a bit too late to do such things as accept the cruise contract, provide passport information, give your credit card information and other important things that are no longer available via the Personalizer.

It does seem late, but apparently that's the only choice available for those in this situation. As I've said on other threads, the decision to remove the functionality from the personalizer is one that will probably cost Princess a significant portion of their customer base. 

25 minutes ago, hpeabody said:

I have a Samsung S6 that can not go higher than Android 7. I found this out after I deleted the old (way old) app I had before I tried to get the new one.  Went to Play Store, Medallionclass app not to be found. Google even knows what I have and at times I see in red as I research Not available on any of your devices.  I have only had the phone less than 2 years (bought it sealed new, but already old)  The phone is fine for my needs except this.  I am hoping it will just be a matter of time when the newest version will be on APK. 

The fact that your phone is running a rev lower than the app is asking for explains why it's not showing up in play store. And considering how buggy it is on Android 10, I wouldn't be real hopeful that it would work at all on 7, even if you can find an apk. Most likely you'll have to wait 'til embarkation to enter all your data. Unclear how painful a process that will be.

37 minutes ago, hpeabody said:

Any tips on trying to use APK (Android application package)  I am not able to get the new app in the play store and recently learned about APK as an alternative.  I managed to get the older medallionclass version downloaded, but that won't really help me.  I did find the newest version en español though.  I did not try it.

The new app is called medallionclass. What happens when you try to install it from the play store? What sort of device do you have?

1 hour ago, Mary Ann 2 said:

Is the train underground?  Can you give me an estimate of how much time that adds to getting to your gate?

 

Yes, it's an underground subway loop - there are two of them, one from the security checkpoint by the C and D concourses to the N concourse (which is in a separate satellite structure) and the other one from the base of the A concourse to the S concourse (also in a separate satellite structure);  N is to the right from the checkin counters, S to the left. The trains run quite frequently - no more than 5 minutes apart during reasonably busy hours, and the ride only takes a minute or two.

23 minutes ago, billco said:

Would that be Greg Sullivan?

https://www.linkedin.com/in/gregoryasullivan/

How about Marshall Lancaster?

https://www.prnewswire.com/news-releases/new-chief-information-officer-named-for-princess-cruises-holland-america-line-seabourn-po-cruises-australia-and-carnival-australia-300976889.html

or John Padgett?

https://www.linkedin.com/in/johnpadgett/

All seem to have quite a bit of experience.

 

I was referring to Sullivan, I missed Lancaster and Padgett. Both of the latter two do indeed have pretty impressive resumes (including quite a bit of relevant experience, as opposed to Sullivan, whose experience was in a totally different market segment), which makes it even more surprising that Princess would make this serious a blunder.

1 hour ago, billco said:

I read reviews to help me in a decision to buy something. If everybody has to use the Medallionclass App what difference does it make what the reviews say?

The reviews can be a highly useful tool for the development team; smart management can use the reviews to influence (or determine) the future development plans for the app. It's unclear whether Princess is competent to take advantage of this. I looked up the LinkedIn profile of the Carnival Chief Information Officer, and it turns out his only experience prior to joining Carnival was as CEO of two startups - the first was acquired, the second went bankrupt. Neither was involved in consumer-facing software, much less mobile apps. His profile did include a post from the CTO of Costa; it looks like his team, based in Germany, are the ones who developed the medallion technology. Neither of them appear to have any experience with American smartphone consumers; I couldn't find any indication of whether there is a separate CTO for Princess.

15 minutes ago, alfieisgod said:

When I select a photo to upload for my profile the end result is a photo that looks like it’s been stretched.  

I see the same sort of stretching when I try and take a selfie with the Medallion Class app on my Lenovo Flex Chromebook (Android); it's fine if I take it on my Android phone. Not sure what could be causing it; wouldn't be surprised if it was some sort of weird app bug.

28 minutes ago, Tedferg said:

Well when it worked for me I just uploaded the same picture from my Photos for both Security and Profile for Self and DW - the app seemed Ok with that. I have seen comments that the app want you to take a Selfie versus an Upload - I did not see that.

Are you on iPhone or Android? I've got an Android phone and it's definitely asking for a selfie; if you've got an iPhone, maybe that's the difference.

52 minutes ago, Eaglecw said:

I don’t know why these people who don’t cruise until next are getting their panties all twisted up, just wait a few months. 

What makes you think it will get fixed in a few months if you don't complain? The Medallions and the app have been out for over two years, and it's still pathetically buggy. I strongly suspect the only way to convince them that it's worth spending the money to fix it is if a large number of customers complain.

OK, looks like I got everything fixed. BTW, if anyone wants to change their security and profile pictures, note that if you change the security pic, you don't have the option to use the same one for the profile pic, you have to retake it as well. 

I left a 1 star review in the Android Play Store (only because it wouldn't let you select 0 stars). Overall rating was 1.4 (out of 5) - I was a little surprised it was that high.

3 hours ago, Tedferg said:

Well a step backwards Personal Info does not show DW again. Hope this is just weekend  maintenance. There were other problems on PCL site. 

Looks like they sort of fixed it for me - I can now actually see my info, and while they lost a bunch of it I managed to reenter everything for me - only problem now is my picture showing up on DW's account, which should be easy to fix once she gets home. You may want to try again.

33 minutes ago, Sea Hag said:

No, I'm not. I'm still seeing both of ours. Sorry you're having problems!

Well, now it's definitely better, but still not right - it appears to have lost much of my info; I was able to reenter most of it, but it won't let me enter a payment method. It's showing my picture as DW's, and her passport as mine. Bizarre. Guess I'll try the support # again.

I've started seeing a really serious issue - when I login with my eMail, it just shows DW's information and nothing for me (not even an icon to click on to enter my data). And it refuses to log me in if I enter the booking # and my name and DOB. Things were working fine as of yesterday - after I entered DW's information, I could see both hers and mine for several hours just fine. Another cruiser has reported on the round 3 thread for the app that they've started seeing basically the opposite problem - they can see their own information, but not DW's. I've called the 844-525-0942, and they just escalated the problem to the next support tier; hopefully they'll call me back as promised. 

Is anyone else seeing a similar problem?

40 minutes ago, barrykel said:

Yeah, looks like they just broke something pretty critical. Mine is the exact opposite - when I login with my eMail, it doesn't show my info at all, just DW's. 

Just called the support # (844-525-0942); she escalated it to the Tier 2 support group, and said they'll eMail me in a few days.