Just over 4 weeks ago we cancelled a Princess cruise under the "Cancel for any reason" clause of the AON Princess Platinum Plan. Princess was very quick to refund the cost of the excursion we had booked and the port fees but we are still waiting for the FCCs to be issued. I phoned the general Princess contact number and got nowhere. I asked them to transfer me to Customer Relations but was told that wasn't possible and was advised to email them. I did that and got an automatic reply saying that they were very busy and that someone would be in touch asap. Again, nothing. I then tried calling a CVP with whom I'd had no prior contact but who had sent us the usual introductory email. I left a voicemail as she never seems to answer her phone and, again, no response.
We are waiting for these FCCs so that we can book a future cruise. This is so frustrating. Any ideas about next steps?