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About StartrainDD

  • Rank
    Cool Cruiser

About Me

  • Location
  • Interests
    Travel, retirement, exploring
  • Favorite Cruise Line(s)
    Holland America / Celebrity
  • Favorite Cruise Destination Or Port of Call
    Earth (at least until we can cruise elsewhere!)

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  1. We are cruising with friends who are also booked. He said (in our case) this is basically like buying a one year $5000 junk bond with a 14% return. As your cruise is not until March of 22 your rate is a bit lower, but of course with the gift cards you need to find a way to use them! All the best!
  2. Hello 13 cheer! I didn't see anyone actually respond to your post so thought I would jump in. As you have all those funds in gift cards, were I in your shoes I would take advantage of the offer as like you said, you can't spend the gift cards anywhere else! I just did the math on our booking for next August. Assuming the port taxes are not discountable, it would reduce our fare by $564. and receive the additional $200 OBC. So total of $764 in value if the cruise sails. To receive this, I would need to put out $5,384 in cash. Holland America still owes me part of a taxes/fees refund from a cruise they canceled in March. I am rather loath to send CCL corporation any funds right now - we booked this one only because we had an FCD we were able to use. A $764 return on a $5384 investment works out to a 14.2% return - not bad for tying up the funds 9-10 months 'Early,' assuming the cruise actually happens! But should CCL go under sometime in 2021, charging this now may not provide any protection for a refund / chargeback. I noted too the discussions on possible price changes. We have the "Princess Plus" package and while anything is possible we rather doubt the pricing with the package will get much better than our price, especially if the cruises ARE sailing but need to limit to some percent of capacity. So many wrinkles involved here! We have four cruises booked for 2021 - the earliest being in May. The other three are all on Celebrity and and all "Paid for" as they were "Lifted and shifted" from 2020 bookings (keeping the fare and offers). Wish the CCL lines had a similar offer. Sure hope they all happen!
  3. The Dutch Cafe is the one reason we might consider a cruise on those ships. Bring on the Poffertjes!
  4. Agree, "Flight Ease" airfare is refunded in cash (credit back to your card). Eventually...
  5. Just this week we used a Princess FCD to book a cruise for August 2021. That is now the only sailing to Greenland next year other than Voyage of the Vikings, which is over our budget (was planning on Rotterdam, but she is now sold...). Sure hope that happens! Figure if they are not sailing by then the cruise lines are likely all bankrupt and we all will have lost any funds they have - this way we didn't need to put out any additional cash. All the best!
  6. I received a response by e-mail from HAL last night. The response I received read "We do show that the remaining refund in question is still pending processing back to the credit card company. It will be issued back to you as soon as we reach it in our que." However, traveling friends (same cruise, same cancelation) received a different response. That one read "The Future Cruise Deposit of $100 per person is included in the future cruise credit you received." As they are still $200 short, needless to say they are following up yet again. This really shouldn't be that difficult as it is basic accounting. Good luck all!
  7. Hello Silver! I called. Got through with no wait. Long story, we will need to send an e-mail to this address: reservations_submit@hollandamerica.com . These FCD’s seem to be falling through the cracks… I am pasting my e-mail (less personal information). You can then just change the needed info for yourself and send one too. I of course, have not yet received a response to the e-mail... After a long wait some time ago we received FCC’s for our canceled sailing on the (ship name & date). These appear to be correct. Last night, a credit arrived to our credit card. That amount appears to be $200 short, which is the value of the FCD’s used to book this cruise. The FCD numbers were (if not known, need to call HAL to obtain). These FCD’s do not appear in my account on-line. We would be just as happy (in fact, would prefer) to have the FCD’s re-instated as we would to receive a cash refund. I was told to provide identifying information in this message. DOB is ________. My mariner number is __________. This cruise was paid for as follows: FCD: $200 Visa payment : $amount on date. Total amount paid: $amount + FCD. “Credits” have been received as follows: FCC for name: $______ ($_______ plus 25% bonus) FCC for name: $______ ($_______ plus 25% bonus) Total above: $amount BEFORE bonus Refund to Visa (taxes, fees, and Flight Ease) received date: $amount Total amount recovered: $sum of FCC base and refund - likely $200 short Balance remaining: $Original amount paid - $base amount of FCD's and refund = $200.00. Please let me know if the $200 will be refunded to the Visa card or if the FCD’s will be reinstated. I can be contacted by phone if preferred at (number). I hope this helps! I will report back when I hear from them. There is a cruise in Dec of 2021 we would like to book but I would much rather use an FCD to book it!
  8. Our refund of taxes, fees, and Flight Ease (return from Amsterdam) from our April 6 canceled cruise finally hit our account last night. Like our traveling friends, we are $200 short ($100/pp) which may be the FCD we originally used to book the cruise - but the FCD's have not been returned for us to reuse. Guess a phone call is in order.
  9. Thanks Jacqui! You know, I get it. CCL, like all the cruise lines, is bleeding money with little/no revenue coming in. But American airlines would have already refunded the air to HAL. That's my money that CCL corp is sitting on (and yes, I am also a shareholder). The port taxes and fees were also refunded (or never paid in the first place). This shouldn't be that difficult and as someone who managed a customer service group for decades this is NOT how to retain a life-long customer. I had two Celebrity cruises canceled and did their "Lift and Shift" to similar 2021 cruises. And guess what, they get to keep my money 'free' for a year, but now I have two 2021 cruises already paid for so assuming we get some kind of vaccine and things start to get back to normal we will have lots of catching up to do in 2021. 2020 - the lost year... Arie
  10. I agree with jelayne above - don't apply the FCC until you are relatively SURE the sailing is really going to happen. Use it on a cruise late next year to be more certain or just wait and see.
  11. We have considered HAL to be our favorite cruise line for many years. I have to tell everyone my patience with HAL is wearing thin. It may not be "All their fault," but I am still waiting for the refund of taxes, port fees, and return air from Amsterdam for our April 6 cruise that was canceled in Mid March. Mid March to July 4 is getting close to FOUR MONTHS. Received the FCC on May 7. We are booked on the Antarctica sailing over the coming holidays. We went with the "Non-refundable deposit (FCD)" as on our end this cruise was going to happen for us no matter what (Pre-Covid of course, and our insurance would cover a cancelation due to our own illness or covered reasons...). Final payment has been pushed back to October, but I REALLY STRONGLY do not want to send HAL another penny until there is some assurance that this cruise is really going to happen (and I don't think it will). I wish they would offer (like the RCCL companies) to let people move their bookings to a similar cruise the next year. Would take that offer in a heartbeat at this point. Sorry to be a downer...
  12. Thank you for this information Father! We are booked on the holiday cruise to Antarctica but I strongly suspect that is not going to happen. We've had four cruises canceled so far this year. Going with cruising friends to the Smoky Mountains in September as one "Plan B" but we sure miss the gentle rocking of the ship as we get the best sleep ever on board. All the best and hoping for a solution to this soon!
  13. Well, Princess canceled our Greenland cruise (now hoping to go there on Rotterdam next year) and Celebrity canceled our A-B-C Caribbean cruise, so along with our traveling friends we rented a three master suite "Log Cabin" in the Smoky Mountains for a week. No flying, just driving. Lots of chances to hike, white-water rafting, the ladies can shop, etc. We used to vacation there every year when our sons were young. Still hoping for Antarctica over the holidays...
  14. We are not "Booked" but are hoping to board on 10-24-20 for the b2b to FLL. Thanks to the Inside Cabin for starting this more positive thread... Had three canceled so far as this was to be my first retirement year (postponed that too as we can't travel!). Maybe we are crazy but we and traveling friends are thinking the Caribbean may be the first to open up, so we are hoping for a Celebrity Equinox cruise in September. Then the Volendam Oct-Nov. We are booked (booked in May of 19) for the holiday Antarctica sailing on Westerdam. Sure hope that happens. We are also booked on Celebrity Summit for next May - 10 days including three in Bermuda (rescheduled from June 2020). Hoping to take the Rotterdam to Greenland August 29 of '21.
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