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CC Help Jenn

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About CC Help Jenn

  • Rank
    Senior Community Support Specialist

About Me

  • Location
    Ewing, NJ
  • Interests
    Cruising, Food, Family, Running (hence the food!!)
  • Favorite Cruise Line(s)
  • Favorite Cruise Destination Or Port of Call
  • If you have a personal or hobby CRUISE or TRAVEL BLOG, include the url here:

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  1. In the meantime, you could try deleting just your cruise critic cookies - this will reset your log in cookie and if that is the issue the reset should help. Deleting a single cookie is different for each browser type. This site has instructions for various browsers https://www.lifewire.com/clear-cookies-for-one-site-4587347
  2. If you have a new email address and would like this updated on your profile, please write to help@cruisecritic.com. Please include both your old and new email in addition to your user name in that email. If you would like us to change your existing Cruise Critic Member Name, please send an email using your Cruise Critic email address of record to help@cruisecritic.com and include your current user name and a few choices for your new user name. Thank you
  3. In this case the maintenance was on the site side, and no one knew it would somehow effect us on the forums. I do apologize!
  4. This sounds like a different thing than the comment hidden. Hidden comments would show the member that right away. If you have posted something and it is later removed or missing, likely something was not within guidelines and the post was removed. See more here: https://boards.cruisecritic.com/guidelines/#guides_removal
  5. We were tinkering the other day and what we did could have started some notifications back up. Since they are currently working let's try to keep them that way. I suggest having your notifications so that they do not overwhelm your email provider --- part of the problem is email providers marking or treating our email as spam due to certain behaviors. This could include: A person deleting multiple emails without reading them Marking the email as spam (even if by accident) Possibly receiving many emails in a short period of time (think instant notification - active thread) they may kick the email back My suggestion to start, if you normally receive many many notifications: First Make sure that our email is added to your safe senders list. cruisecritic@invisioncloudcommunity.com and community@cruisecritic.com If it works for you, Choose the notification setting that states: Only send one email notification for content I follow until I revisit the community. You can find your settings here: https://boards.cruisecritic.com/notifications/options/ Make sure you open and read some of the emails 😉 Deleting without reading can make the email provider think that you don't want those emails Hope this helps
  6. Hi! We made some updates to the site this morning and experienced some issues All should be well now
  7. If you select the CONTENT I FOLLOW from your Activity Feed that should ONLY show you updates on threads or forums you follow https://boards.cruisecritic.com/discover/followed-content/
  8. It should be allowing you to log out through the boards menu now. The team did work on that. Let me know if you have any further problems logging out
  9. Okay that is helpful - thanks. Wanted to see if it was days vs hours 🙂 I do have someone looking at it
  10. When did you previously log in - just looking at time frame here - if you recall 🙂 Thanks
  11. I have my team looking into. I assume you mean the log out option when you click the menu from the blue header and choose Log Out. In the meanwhile, if you choose the log out option from the white header, that will log you out.
  12. A fix has been put in place for the go to first unread post issue. Hang tight re: log in issue - will let you know when I know more.
  13. Hey There 🙂 Happy Monday - how often are you being logged out? Was it just once or is it happening after a certain time frame. Thanks for any info you have. Jenn
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