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CC Help Jenn

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About CC Help Jenn

  • Rank
    Senior Community Support Specialist

About Me

  • Location
    Ewing, NJ
  • Interests
    Cruising, Food, Family, Running (hence the food!!)
  • Favorite Cruise Line(s)
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  1. Thanks - so maybe it was the deleting and not the clearing that worked for me too. Appreciate the feedback
  2. I was having the same issue recently but their latest update was pushed out to fix that. Even after the update I was having the problem. What I did was clear my cache in my Tapatalk settings (I also deleted and reinstalled the app but I don’t think you need to) I included photos so you can see where the cache is to delete. choose settings Also. The log in is not perfect but should work. It looked like a hiccup on my iPhone but I was logged in. On my iPad it looked like I wasn’t logged in at all (the log in screen came back up like you’re describing) but I closed the log in screen and was logged in to post and read. Sent from my iPhone using Forums
  3. Are you on the latest update of the app and of your phone?
  4. CC Help Jenn


    Testing Sent from my iPhone using Forums
  5. If anyone can grab a screenshot that would be much appreciated. Of course they ask for a screenshot and I haven’t had an error since !
  6. Yes, I have had it ALLL day. We have an upgrade we need to push through and was hoping that will correct it. I will mention to the tech team though just in case
  7. Online registration is closed for your sailing date. Not to worry, you can still attend. When you board you can give guest services a ring to ask when the Meet & Mingle will be held. Have a great cruise!
  8. Thank you for compiling this information I hope you don't mind that I have pinned this post for members to easily find Have a great day!
  9. Hi There! Posting the request on your roll call thread first, as you did, is actually the better idea in this case. That way members can comment to you on the thread to show their interest. There is no way to respond to a pre-cruise event that is entered on the events page - so you would never know who was interested. Look at the events entries on the roll call page like a calendar entry. We like to suggest using the event feature for events that have already been confirmed after chatting on the roll call thread. Once you have an event confirmed on the roll call thread with other members who are joining - in this case your bus share - then you can add it as an event with the meeting time and place to catch the bus. Doing it this way - by chatting about it first - allows members to respond to your event and you to gauge how many will be joining before adding as a confirmed event entry :) I did see you posted the request on your roll call --- if other members confirm to join in the bus share please feel free to add as an event Hope this helps
  10. We’re keeping this thread open for discussion. Please everyone keep it civil so that the thread can remain open 🙂. pls email us if you have a question about a post removal — posts discussing moderation also get hidden per the guidelines Thanks all
  11. Not sure what the exact issue was, however tech has let me know that they made a change so that this should cease Let me know if this issue pops up again Thank you
  12. Do you happen to have a set of duplicate emails you can send me so I can take a look at them? If so please forward them to help@cruisecritic.com --- In the meantime I will dig around to see if I can find out why this would happen
  13. We are in the testing phase for our Cruise Critic app You should be able to access via your mobile browser on your phone OR via the Tapatalk app in the meanwhile I hope (fingers/toes crossed!) to be back soon with a release of the app
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