deepurple

I simply called the 877 number at the top of the screen and I was forwarded to the department that looks after this. I do not remember the name of the actual department. We have been instructed to go to Guest Services when we board and let them know we have the containers, and they will contact us when they have a date, time, and location set up.

I am so happy it turned out well for you. Happy sailing! We are finally taking our Celebrity cruise in December from April 2020. Two cancellations and an unacceptable itinerary change. We are looking forward to that upcoming cruise!!!

Checking in was not the problem. Getting an active Boarding Pass box was. I have her boarding pass now, and I hope it is resolved. Thanks!

They each paid their own way, but they had the same reservation number. I is hopefully resolved now. I have my mom's boarding pass.

The two ladies had the same reservation number, so I think that was the issue, which is now resolved.

This is exactly what we do not want!

We were told we could still do this after the ships starting sailing again after the pandemic.

We have heard that. We asked our own children to do this with us, and when my FIL found out, that is what he wanted, although he was specific it MUST be a HAL ship!

Thank you all for your replies. I decided to call HAL late Friday afternoon. I explained our situation and stressed that we did NOT want a refund, or future cruise credit. I even said we don't even care if we ever see her port fees or onboard credit. The woman joked that this was something she had never run across as most people want their money back. She spoke to her supervisor and I was instructed to email my sil's Statement of Death, and then one day this week (just to give them time), call the Documentation Department to access my mom's boarding pass. The woman spoke to two different supervisors to make sure my mom would not be charged extra since the cabin was fully paid for and we want nothing back. This morning, I logged into my mom's account and although my sil's name is still on the reservation as well, my mom's boarding pass box was active and I had the paperwork emailed to me!!! Success!!! With all of the reports of airport chaos, I can now relax knowing my mom will not be denied boarding. FYI - my husband and his sister were going to toss their parents ashes on this cruise (in biodegradable boxes) as they were avid HAL cruisers in their day! Now he will be doing it himself. (Yes, we have notified HAL already!) This will be our first cruise since covid shut everything down. We are very excited to be cruising again, even though this cruise will have us thinking about three deaths from his family. It will be a celebration, as we all love cruising! I will post about his parents ashes when we return from our cruise - middle of August. Thanks again!

Checking in is no problem, it is having the boarding pass box remain inactive, therefore not being able to access it.

No, they each paid their own fares. I have contacted HAL and will post separately what happened.

I am so sorry for your loss. I will post separately for all to see, but my experience may be exactly what you are looking for.

I can check her in, but the box with her boarding pass remained inactive. An email from HAL stated that immigration information was missing and needed to be filled in before any boarding passes would be available.

My mom still wants to cruise. She is 82 and this will be her first!

I would hope a refund would not be made payable to the estate and then my mom has to pay the rest. My mom originally agreed to be her cabin mate so that my sil would not have to pay double!!!