deepurple

I simply called the 877 number at the top of the screen and I was forwarded to the department that looks after this. I do not remember the name of the actual department. We have been instructed to go to Guest Services when we board and let them know we have the containers, and they will contact us when they have a date, time, and location set up.

I am so happy it turned out well for you. Happy sailing! We are finally taking our Celebrity cruise in December from April 2020. Two cancellations and an unacceptable itinerary change. We are looking forward to that upcoming cruise!!!

Checking in was not the problem. Getting an active Boarding Pass box was. I have her boarding pass now, and I hope it is resolved. Thanks!

They each paid their own way, but they had the same reservation number. I is hopefully resolved now. I have my mom's boarding pass.

The two ladies had the same reservation number, so I think that was the issue, which is now resolved.

This is exactly what we do not want!

We were told we could still do this after the ships starting sailing again after the pandemic.

We have heard that. We asked our own children to do this with us, and when my FIL found out, that is what he wanted, although he was specific it MUST be a HAL ship!

Thank you all for your replies. I decided to call HAL late Friday afternoon. I explained our situation and stressed that we did NOT want a refund, or future cruise credit. I even said we don't even care if we ever see her port fees or onboard credit. The woman joked that this was something she had never run across as most people want their money back. She spoke to her supervisor and I was instructed to email my sil's Statement of Death, and then one day this week (just to give them time), call the Documentation Department to access my mom's boarding pass. The woman spoke to two different supervisors to make sure my mom would not be charged extra since the cabin was fully paid for and we want nothing back. This morning, I logged into my mom's account and although my sil's name is still on the reservation as well, my mom's boarding pass box was active and I had the paperwork emailed to me!!! Success!!! With all of the reports of airport chaos, I can now relax knowing my mom will not be denied boarding. FYI - my husband and his sister were going to toss their parents ashes on this cruise (in biodegradable boxes) as they were avid HAL cruisers in their day! Now he will be doing it himself. (Yes, we have notified HAL already!) This will be our first cruise since covid shut everything down. We are very excited to be cruising again, even though this cruise will have us thinking about three deaths from his family. It will be a celebration, as we all love cruising! I will post about his parents ashes when we return from our cruise - middle of August. Thanks again!

Checking in is no problem, it is having the boarding pass box remain inactive, therefore not being able to access it.

No, they each paid their own fares. I have contacted HAL and will post separately what happened.

I am so sorry for your loss. I will post separately for all to see, but my experience may be exactly what you are looking for.

I can check her in, but the box with her boarding pass remained inactive. An email from HAL stated that immigration information was missing and needed to be filled in before any boarding passes would be available.

My mom still wants to cruise. She is 82 and this will be her first!

I would hope a refund would not be made payable to the estate and then my mom has to pay the rest. My mom originally agreed to be her cabin mate so that my sil would not have to pay double!!!

I thought about checking my sil in, but...

Thanks. I will contact HAL next week, and keep my fingers crossed. Like I said, we do NOT want credit or a refund, we just don't want my mom to have to pay the other fare that has already been paid. We honestly do not care if any of the three of us see her port fees, or her onboard credits.

Thank you so much. I hope you are right. My husband is her executor, so we have Statement of Death certificates. We do not want credit or a refund, we just don't want my mom charged for the whole cabin, when it is already paid for. Thank you. I hope this is easier than I am imagining.

Thank you.

We planned on declaring her a no-show when we got to the port. Looks like that will not be a good idea because it will mean my mom is not checked in. I guess I better call HAL.

Thank you. I am sorry for your loss. We used a TA, and she is the one who told us to just tell them at the port she could not come. Once I checked my mom in and discovered I cannot access her boarding pass because her room mate has not checked in, I am concerned! We have never had a problem with HAL before, and I hope they are very good under this circumstance. Please enjoy your cruise when you go!

Thank you. We are not going through her insurance as it was a pre-existing condition. We do not want to cancel her and have my mom pay the difference. We just want them to know she is not coming so that I can get access to my mom's boarding pass before we arrive at the port.

Hi Does anyone know, not assume, what happens when one person from the cabin dies before boarding the ship. My mom and sil were going to be cruising in the same cabin, until my sil died. We are NOT asking for money back, or credit, and insurance will not cover a pre-existing condition. We are taking the monetary loss. (The only other two people my mom would want to be in the cabin with cannot come, so a name change is also not in the cards.) I cannot get my mom's boarding pass because my sil is not checked in. The email from HAL this morning sounds like they could deny boarding even if she checks in at the port with more than 90 minutes to spare. I am hesitant to call HAL and inform them of the death, but will if I have to in order to get my mom's boarding pass. We leave on August 6, so I have a few weeks yet. Essentially, I want to know that HAL is not going to charge my mom a single supplement, even though the cabin is fully paid for and we will not be pursuing a refund or credit with anyone. Thanks