OttawaJohn

Dammit, last thing I needed was to become addicted to another cool app 🙂 Man I love this thing, wish I'd known about it before. Adding all my cruises to the history now! Thanks!

Hello all My wife and I are trying to determine when we went to a specific port but don't have access to our past invoices to see. I know on the NCL website under Latitudes you can see your cruise history, but it doesn't include port info. Anyone know if there is somewhere on the site where you can get more detailed info on past cruises, or even access past invoices? Thanks in advance.

A valid point, but as the previous poster said, Lido is where the action is 🙂 We like to walk as much as possible and do the stairs, and a few decks vs six up is better for our old knees lol

A key point and one I stress to people all the time. Look at the bloody deck plans! Know what you're between 🙂 We liked it because it's a short walk up the stairs to Lido as well

Thanks all!

Hi all Anyone been on the Enchanted on the Riviera deck and can comment on rockiness? I know the higher you go, the more rocky it can be. It's subjective, I know, but just curious to everyone's experience. Thanks in advance!

Typically, yes, they just let it go. Executives have no idea about proper service and quality of service. I've had this discussion many times with senior level people. They truly think anyone can do a call center/service job, and that it's going to be easy and seamless to transition from an inhouse team to an outsourced one. They have their agents train their replacements on a time crunch and dismiss any reports of the new team not be ready or capable as whining or complaints from people about to lose their jobs. Then, when it becomes obvious there is an issue, they can't just go back without fear of looking like idiots, so they accept it and let it ride for long enough until they can transition back without it seeming like backing down. Then the cycle repeats. Years of experience and tribal knowledge is dismissed to 'save money', which gets the exec a bonus, even as it costs the company loads in the end.

Thanks all!

I forgot Princess does Formal. Most other cruise lines are fine with smart casual in the MDR now. Is it just the MDR or specialty as well on formal nights? Just curious where I'll be allowed to eat without a suit jacket 🙂 Doing a Christmas cruise, I'll be really annoyed if I have to eat in the buffet on Christmas Day because they made it formal!

Everyone already made great comments, I just want to say we're doing the same cruise, so see you aboard and don't forget to say hi in the roll call!

The core issue isn't language capacity, but corporate care and accountability. I've worked in the call center industry for over 20 years and trained agents and managers around the world. A company like Princess, regardless if they outsource their call center operations or not, has a responsibility to maintain standards. Regular surveys for customer satisfaction after a call, which Princess does but clearly doesn't care about the result. They should be doing their own random test calls in and evaluating the results. Call monitoring needs to be done, not just by the local call center quality assurance team but corporate level. They need to give a damn about the quality of service their end customers receive. Eventually, there is typically enough of a backlash that they take the center back in house for awhile to resolve issues and re-develop their reputation. Then they repeat it. It's a story as old as time in the industry. Princess needs to give the outsourced company key deliverables, SLAs to meet and tools to make use of. I called recently to try to make reservations for dinners. I spoke to three people, as I was disconnected twice while the agent had me on hold. All three times it was loud in the background. Not one of the three people I spoke to knew anything about the ship I was going on, and each asked me if the restaurant I said I wanted to make a reservation at was a specialty or MDR. They had no tools, not even just the website loaded with a list of restaurants, despite being the department you call to make reservations (in theory, it's probably all the same team, just a different queue for reporting). Agents the world over are the same: they mostly are just doing a job till they find a better one. It's the managers, and their bosses, in this case Princess, who are responsible for ensuring they do the job right while they are there, and giving them the tools to do it right.

Perfect, thanks all.

So I called Princess twice about this and they were very unhelpful. Can anyone confirm if you can make reservations at the Salty Dog Gastropub on the Crown? Thanks in advance

Thought so, thanks all!

Hi all Just wondering, are the menus the same in each of the MDRs or would they have different ones? Thanks in advance

Had that with NCL on a previous cruise as well. Oh well, as long as we can get them booked, I'm good either way 🙂

Thanks!

Hi all I was looking into making dining reservations in advance of an upcoming cruise and it indicates I can't do it until I am paid in full for my trip. Can anyone confirm if this is the only limit? Is there also a time limit where you can't make reservations more then 3 months out or anything? As long as you've paid in full for the trip, can you make dining reservations regardless of how far out the cruise is? Thanks in advance

Thanks all. And yeah, I was confused on the size. Images and videos show it kinda big but the website says it's "quarter sized." Not sure what it's a quarter of 🙂

So I gather these have replaced key cards. Are you allowed to keep them when you disembark like you could the cards? My wife scrapbooks and likes to have them in the book, so am curious. Thanks in advance.

Footloose had availability, as did Elements. The theater is huge, and with multiple showings, you can normally always get into one. The challenge is more about getting into Social, the small venue where the magic show, the comedy show, etc is done. And the Cavern Club is worse, with people queuing up an hour before the show to get a table, though no reservations there, first come/first serve. They will, for the other shows, release seats if the reservations are no shows, so you can show up and wait in a stand-by line to see if they have an opening as well. We just never did. The moment we got close to the ship, I went onto the WiFi to try and book and they were already full. That was around 11am. You can't book ahead of day of unless you are higher tier or Haven as far as I know.

Thanks all for the info! Regardless of temperature, I'm looking forward to an amazing cruise!

Thanks all!

Makes sense. Still hate it but makes sense 🙂

Cool! On the new ships, you have to line up for rides like that lol