I was lucky enough to have Gian as my butler. I would never consider him as to spouting a spiel as a concierge. I believe him to be honest, hardworking and always no matter what pain in the butts we can be as helpful. I can say this because he was a butler for me and my mother. My mother was ill but got Dr's approval to travel. Honestly Loved her but I was scared. Gian without knowing circumstances treated my mother like a queen. As a butler he took special care of her, and I was so grateful. She passed on a few months later but many times during our conversations she stated she loved cruise and love Gian for paying attention to her. I am not criticizing anyone, but I do think sometimes we expect too much ...Not saying at all poster is rude and I understand we pay so much for the cruise. I just think that many passengers are a bit too demanding. Gian was the best.