vols_159

did you book with a TA.. Then your TA may of been sent your email

I am very mad about this as I have not received any notification from Carnival. I found out about it on cruise critic. I called yesterday to pay my final payment and wasn't told then that there was a problem. Unbelievable to me that Carnival cannot seem to get it together. I would not be as mad if it was a carribean cruise, but an Alaskan cruise is for many people a once in a lifetime experience.

 

 

 

I want to cancel, but the hoops I have jumped through to get myself and my husband the time off work for the dates we wanted to go and my teenagers excused from their activities for the week, I just don't know what I will do.

 

 

 

The last cruise we went on the ship broke down and we had to fly home. That sucked but I tried to have a good attitude about it, but now I just don't think so.

 

 

 

I'm feeling my Carnival cruising days are coming to an end

 

 

 

I know this can happen on any cruiseline, it just seems to happen on Carnival more often than the others and the fact that I wasn't emailed about it really is unacceptable.

 

 

 

Wishing everyone good luck in this situation.

 

 

Book another ship the same week problem solved

 

 

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Seen today on Jh fb that they are changing some Alaskan cruises on the miracle due to not being Able to reach full speed

 

 

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Loved the dawn!

 

 

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Not on the Dawn last week. My friend and I dressed up and within 20 minutes of realizing we were about the only people dressed up, we returned to our cabin and changed. We felt very out of place and over dressed. Even worse was the fact that so many people were in jeans, shorts and extremely casual attire...not even nice dresses and kahki's. It was weird.

 

?? thats the dress code for the casual MDR ...Shorts is okay! and JEans is okay every night

Nope.. And if I ever sail a line that has formal or elegant night Ill skip that night in the MDR.. Im on vacation Not putting on a suite tux or tie.. Ill stick with shorts and a golf type shirt

Could of booked one parent in the cabin with the friend the other with the daughter than eveybody would of had platinum boarding

 

 

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No

 

 

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It's the perfect ship day!

 

 

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Ncl made the right and only dession

 

 

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[quote name='SconnieMom']Your question is valid, so I'll explain the rationale behind all guests being compensated. Where do you think the two guests in that room had to go while their room was being worked on? Answer-->the other cabin, thereby impacting the 2 others in our party. And while I admit they likely had no adjoining rooms anywhere to offer (as they would in Vegas) that is in now way my fault and just means they need to find other avenues to give me MORE than I paid for in compensation because they had an unacceptable issue arise. Would anyone BOOK a vacation for the $75 less with the agreement they could let unknown water leak from the ceiling on them disturbing their sleep on their vacation, and then waste the day (think sun, which is what you pay for on a Caribbean vaca) away waiting to hear what their resolution is? And yes, they told me they couldn't even tell me what their "offer of resolution" was until 3:00PM. This occurred before 10AM. The day at sea is the day that would be most impacted by such an inconvenience. If we were out on an excursion in port we'd have been less inconvenienced. THEY are the vendor, we are the customer. They need to impress me, not the other way around. Trust me they do surveys, they look for top box ratings. They would not do such things if public perception, especially of problem resolution, wasn't critical to them as a service industry. Again, I do this type of work for a living. Companies spend millions in learning about their customer's feedback and how to improve problem resolution. They freak out about problem incidences over 10% and less than perfect satisfaction with resolution percentages. I KNOW this was their initial offer. I know the customer service reps job is to try their best to find the minimal amount of compensation that I will accept. I also know it is my job as a paying customer to receive compensation I feel is fair or escalate the issue until I feel such satisfaction is obtained. I have not threatened them. I emailed them before this post, calmly stating the issue, the offered resolution and that I was unsatisfied with the offer. I will await their corporate response before escalating further, if needed. But I will if needed.[/QUOTE]


Carnival may fire you as a customer .. They don't need you as much as you need them


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[quote name='SconnieMom']I expect at minimum they offer full day for our entire group, I would be satisfied with more. I work in customer experience and brand market research. I know the power/worth of negative buzz on the internet. They do too. The inverse it's also true. "Wow" me and gain benefits of me telling everyone how satisfied I was with the above and beyond resolution.

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Why should your room get a refund? You weren't displaced your kid was


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Has NCL resumed doing port stops in Roatan? :confused:

 

LuLu

 

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My parents are on the dawn this week stoping at roatan tomorrow ( at least they didn't cancel prior to boarding)

 

 

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Why?

 

 

That was for last weeks stop!

 

 

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I think she should refund the days you moved to a different cabin for the 2 in the cabin that was misplaced the cost of the cabin because they still ate and used the ships facilities.. And nobody likes to be video tapped.. Even police officers. Try and video tape a DUI check point or normal traffic stop and see what happens

just my 02 cents


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I always mention it to the luggage handler when I drop off my luggage, and then they put the big orange sticker on the tag. I always give the guy a tip too. I figure that tip is cheap insurance to ensure my bag makes it onto the ship timely.

 

 

1st cruise I wasn't warned about tipping the porters the shuttle drops us off at the Miami port the porter walks up to our van. And says you take care of me now and I'll take care of your bag I said what? He said take care of me now with his hand out.. So he got a tip very large tip Because I wasn't prepared and didn't have singles or a 5.. Than on we take lots of dollars! Lesson learned.

 

 

 

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Thanks for the info. We always tip, but have never mentioned that we are Platinum/priority. Next cruise is in June and we'll be sure to mention!

 

 

When was your last cruise this program has only been around less than 1 year

 

 

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We love the main dining room. Cannot see why they would not like it.Service and food are much better than lido.The spec. restaurants are good also. :):) Bill

 

 

My only problem would be time 1.5 hours or longer I would be extremely ill I like 45 minutes max 1 hour. Other things I wanna do on the ship.

 

 

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We don't drink ..

 

 

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Pay with a credit card than you have till next due date to pay off the card before intrest hits could gain 3 of 4 weeks or longer!

 

 

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I'm suprised by this. Jh has said in the past they drain and clean the pools each night and refill while out at sea because of certain laws.. So wouldn't they all have to be salt water

 

 

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Facts? Who needs facts! We are cnn

 

 

Suprised they took time away from the missing plane to cover another story

 

 

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This was on there Facebook headline

 

 

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. A picture of a carnival ship but the story is about a sister cruise line

 

 

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