Well after not getting a call back for three consecutive days, after not receiving any response to my emails to Guest Relations, to the Guest Relations Manager and to the Chief Administrative and Information Officer, I decided, as a last resort, to email Carol Cabezas, the president of Azamara. That was this morning. I did not receive a reply from her but, later today, Thomas Rooney, Executive Guests Relations, contacted me to discuss my request for a refund. He said the delay was because Royal Caribbean had not transferred my credit card number. So here it is, my refund, which I had been asking for since April 15, has been processed.
I find it interesting that, the same day as I emailed Ms. Cabezas, I was finally contacted by someone at Azamara. Coincidence? May be may be not. At any rate, I have renewed my faith in Azamara and look forward to our next cruise in the Middle East in 2024. I guess I can say my patience was rewarded.