jennjess

We had to disembark early due to a medical emergency and all port fees, pre paid gratuities, excursions and drink packages were reimbursed. We didn't have NCL insurance but a third party insurance which covered the cruise cost without the extras.

Basically they said nothing to me about possible refunds and I wasn't really thinking about that at the time. It was a shock to hear that the bone was broken and that it would probably need surgery. I didn't ever talk to guest services onboard, we left the ship straight from the medical centre. The bags were located by them, not sure if they ever made it to the cabin. I did email them to ask about the refunds a day or two after we had left the ship, but the email was never answered. Not sure if I wrote anything about reboarding in the email and to be honest I always thought they would get back to me at some point but they never did. Obviously they assumed we wouldn't be returning. Actually I'm not sure if we even scanned our cards when we left, it all happened very quickly.

It was my experience over the contact details that was making me wary that it wouldn't work out. So relieved that it did.

Finally received the NCL refund I was waiting for which was a nice surprise this morning. It took 5 weeks in the end. Now just the insurance to chase up for the rest.

I agree that the cruise company does not have to refund me for the cruise itself just the additional addons. I have already put in a claim with the insurance for the cruise charge. It's a long wait for all these refunds it seems. It didn't seem worthwhile calling a doctor to visit since he would only have told us to go get an x-ray, which we already knew was necessary, hence the visit to the hospital. The moral of the story is that NCL do not provide any helpful contact info once you leave the ship for an emergency. It would be in their own best interest to sort that out.

It is helpful to hear from those in the medical profession so thank you for your input. When you arrive at a hospital to see people on gurneys parked outside the entrance and in the reception area, who frankly looked to need urgent care far more than we did, then the decision to leave again wasn't difficult to make. If my son had been screaming in agony we would obviously have stayed but he wasn't in that much pain and we felt a bit like frauds for even being there.

Well I hope that will be my last resort, fingers crossed it won't come to that.

The young adult is autistic and can't deal with these situations on his own. It's not about emotional support but lack of information provision. You think it's good customer service to provide unusable contact info?

Someone else ressurrected this thread not me.

None of this is really relevant to the situation in any case as my original post was to note the lack of useful contact information I received and continue to receive from NCL. It appears I'm not alone in thinking that this is a problem going by a number of the posts in recent days. The choices we made are what they are and we would probably do the same should it ever happen again. He received good and timely care and is recovering better than expected.

OK, we booked direct with NCL. They can see what we paid for in their itemised bill. It's very obvious I would have thought for them to work out what they should refund. We didn't have NCL insurance but outside cover.

He was seen by a physician within 14 hours which is possibly quicker than it might have happened had we waited in the hospital. Have you seen what it's like in a Greek public hospital? Overwhelmed is a good word for it. It wasn't a life or death situation.

Probably for the best.

But he is a young adult not a child and perfectly able to make his own decisions. You continue to make assumptions that are incorrect as you have done many times in this thread.

Thank you for your input. It was exactly so that he wasn't in alot of pain and my first thought was that he had just sprained his wrist. We put ice on it and I gave him some painkillers and thought a good nights sleep would be more helpful than a night in a hospital waiting room especially as I knew we would be able to get an x-ray on the ship (which we were to board next day) to see exactly what had happened on the inside. We were shocked to find out that it was broken and needed to be operated on and were not thinking about anything much else at that point such as contact info for the ship etc.. They had given us a piece of paper which I didn't really look at until the next day which was when I started to try to contact them again without any success.

The luggage was located by the staff and taken off the ship. I had earlier just been briefly in the cabin to drop hand luggage and went to eat lunch onboard whilst waiting for the medical centre to open later in the afternoon at 4PM if I recall correctly. They could have given me more useful contact info and followed up on my emails and calls. They didn't reply to my emails or answer my calls. They maybe assumed the port agent would take care of everything from that point on but he was adamant that it was not his responsibilty.

They were sufficient for our immediate needs in that they had an x-ray machine to make a diagnosis on the injury. We also could get that done quickly and easily. We could have stayed in the first public hospital the previous night, which would probably have taken all night, since it was very busy with people who seemed much more in need of urgent help than we did at that point. It was my son's decision not to stay there btw. He wasn't in severe pain and I thought it might just have been a sprain and we would see how it was next day.

The luggage was taken off the ship with us. It all happened very quickly, as I said I never even had a chance to see our travel companion to tell her what was happening. Nobody asked us if we wanted to return and to be honest I was more concerned about what was going to happen next rather than reboarding at that point. I was given a piece of paper with contact details of the port agent, guest relations email (no telephone number) and still nobody has replied to any email I sent, and a number to call in the USA which never was available and they didn't ever reply to my voice mail.

28 days have passed since I put in a claim for the same refunds and I have yet to hear anything from NCL. I called today and was told they would send an email to the financial department. Will call again on Friday to see if there is any further news. I'm wondering if it might be faster to do it via the credit card company.

I called the port agent and he made it very clear that his only obligation was to get us to a hospital and there it ended. He very quickly disappeared after we had confirmation from our health insurance that the hospital costs would be met. The hospital he took us to still wanted the money up front though and so we went to a different hospital suggested by the health insurance alarm line. They only ever asked us to pay one bill which was a covid test for me so I could remain with him in his room. We did fly to Mykonos on the day the ship should have called but our luck being as it was, the ship could not dock that day due to the strong winds. So another wasted journey and waste of funds. If I could have contacted the ship maybe that could have been avoided.

No the excursions were booked through NCL they should refund me for those and the pre-paid gratuities, drinks package etc..

He is doing remarkably well, thank you. The second part of our travels went to plan and it is annoying to me that we could have rejoined the NCL cruise at some point too but had no way to communicate with them to organise that.

How did we muck this up? He needed a diagnosis which we boarded the ship to get. It might just have been a sprain and we could have continued with the cruise. It was not sadly and we had to leave the ship for proper treatment. Not sure why anyone thinks it was a mistake to make use of the ship's medical service for a diagnosis as we paid for that service and had every right to get onboard. Still haven't received a reply from the emails I sent to guest relations almost a month ago now or a refund for the excursions etc. I pre-paid.

I'm still waiting for a refund here, the 30 days is up on Wednesday. Hoping that it comes through soon or I guess I'll have to contact the credit card company.

Yes we had this extra coverage via the health insurance and thankfully the emergency call number arranged with the hospital that took care of my son that all bills would be paid by them in full (apart from the eigen risico 385 euros) and we did not have to pay up front. Definitely worth the extra few euros a month for that peace of mind. No idea wht the final bill will be but it will be shockingly huge I'm sure.