jennjess

I did ask the hotel reception what we should do. They said I could call a doctor to come to the hotel at a charge of 150 euros (who couldn't obviously make a photo) or go to the hospital. The one they suggested we went to, but it was a public hospital and to be honest they were swamped with people already, who looked like they needed emergency help far more than we did. At the time we didn't know it was a break it could just have been a sprain. So we left and decided it would be better to see the medical centre staff onboard. You have to remember we were all in shock and in a strange country and very unsure where to go or what to do.

I am aware we were responsible for the costs incurred once we left the ship but it would have been nice to have had a little more info and concern shown by the company.

No it happened on the night before the cruise. We didn't know the extent of the damage or where we should go for help. Thought we would board the cruise and get help from the medical centre onboard which we did. They virtually bundled us off the ship and we didn't have a chance even to talk to our travel companion to tell her what was happening.

Yes, I was expecting alittle more from NCL. Just to have kept in contact would have been nice or if they had given us a contact number so we could call them to let them know what was happening or if we could reboard later. All we had was the port agents number who said he was only responsible for getting us to a hospital. We felt abandoned.

We should have disembarked the Jade today but a week ago Saturday we arrived in Athens and my son fell and broke his wrist that night. Not knowing if it was broken or not (it was painful) we boarded and went to the medical centre for an x-ray and it was deemed that he needed hospital treatment and we were disembarked after only an hour onboard and billed almost $400. The port agent took us to a hospital and left. One phone call from someone in the USA to ask how it was going, they never got back to us at all. The hospital we were dropped at wanted 3000 euros up front to do the necessary operation (we already had confirmation from the insurance that the cost would be covered) so we left and went to a hotel for the night. NCL had supposedly booked this room for us but they hadn't and we had to pay. Next day we went to a different hospital organised by our travel/health insurer and he was admitted and had the operation on Tuesday with payment guaranteed by them. He was released on Wednesday and we decided to try to get back onboard, but as everything seemed to go against us, after flying to the next port the ship couldn't dock due to bad weather and we were again stranded. Decided that we should just go home from that point and took the first flight back home. Anyway nobody from the ship has contacted us since day one and now I don't know if any of our pre-paid excursions, gratuities or free st sea drink packages will be refunded. I think my travel insurance will cover most of the cruise cost eventually. I found it very difficult to contact anyone at NCL for help or advice, my cell phone will not call 0800 numbers. All in all not the fun filled relaxing holiday we had hoped for.

Does anyone know if it is possible to change your cruise close to sailing. My son has had an accident and we will need some medical services during the cruise we are booked on. Just wondered if they would allow us to move the cruise to a different date or whether their medical services are up to his needs?

I'm assuming embarkation time, it's what I'm planning to do anyway.

I agree this makes no sense so I called NCL today and was advised to take a test within 72 hours so that is what I'll do. Pcr not needed unless going to Israel which my cruise isn't, an antigen test is sufficient. I bet no-one checks it either.

Can someone give me some info on Costa drinks. The all inclusive rate is rather high for the amount we are likely to drink, we are not big drinkers. Is there a possibilty to book a non alcholic package after booking the standard rate. And what if any drinks are available free, water, tea or coffee.