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About glittergal1

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    Cool Cruiser

About Me

  • Location
    Leicestershire England

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  1. As a bella Balcony I dont think you get an upgrade just the $200 OBS thats what we get in the UK , It was if you had an inside or outside cabin you got an upgrade (no obs) what did your email say?
  2. Am I understanding this correct in the middle of a pandemic , in June this year you booked a cruise to sail a few months later??
  3. Thats why I asked if they had not offered a refund because you said you would lose it , the deposit had you not moved the cruise. Did they say that you would lose the deposit if you didnt ? we have only paid the deposit too and will be expecting and requesting a refund .
  4. are you saying they are not offering a refund?
  5. so far we have had nothing, are those who have had emails booked direct?
  6. Thanks took me a while to translate it, I wonder when they will tell the rest of the world?
  7. Where has it been reported that cruises to Hamburg are cancelled?
  8. You need to wait until July 13th for answers? did they say how they will contact you? we have 3 cruises they are messing with and its messing with my head
  9. How did you contact him please? Ive got many questions I need answering
  10. after our first Carnival Cruise I would say they are only worth $28 at the best of times
  11. Ive got the opposite problem I cant link my bookings , even the MSC customer service rep couldnt do it
  12. The best thing to do is ring them those who found out had waited the 45 days they were told a refund would take but it hadnt arrived so they called P&O who said they were down for full FCC. we were told 3 different things concerning our Refund/ FCC (for the 1st we cancelled) We have no idea what we are getting , We should have been getting a full refund due to cancelling under the FCO no cruising for those with health issues however, We were told by our TA a split of FCC and monetary refund , whereas a customer service assistant for P&O told us full refund but another told us "something odd about your account" he went off to investigate and even though the date of our request was logged the request was removed and Nothing had been logged neither full refund or split FCC /refund we have written to P&O who are "investigating" but this could take 28 days so in the mean time we are awaiting 2 other refunds to which we have had no confirmation for either.
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