DMac1983

I called MSC yesterday to pull something off a saved booking, and was dreading it after reading horror stories about customer service. Absolutely no concern. Called and was directly connected to an operator with no issues or wait. Perfectly easy conversation with everything panning out as planned. Makes me excited for my cruise in June 2023. I’m fairly easy going in general, but I think the “people only leave reviews to complain” is fairly accurate. To be honest, I was half reading this thread as I watched TV and thought I saw someone write about customer service. If I’m way off course on the topic here, my apologies. It still rings true.

Got off the Magic two days ago on Thursday. Wok and Pizza typically had longer waits. Even if the Burger line was to the elevators the wait is about 4 1/2 minutes, no issue. You can catch pizza right for no line. If you go to BBQ at noon when it opens, there is a line. If you go at 12:07… no line. Staff are great. Issues would be with other passengers. My solution: don’t interact with other passengers. I’m not rude or antisocial, but generally I don’t interact with other passengers for a long period of time. Yes, there are chair reservers. Yes, line cutters. Yes, it was a disaster to get tender tickets but most of this is caused by other people’s decisions to be asshats. Ryan Rose, the cruise Director, got on the PA a bunch reminding people to be good people. It didn’t work, but hey, he was trying. He’s a great CD and great for the company. He’s got a vision for progression in the future, I hope they let me give it a shot. If you went solely on the cruise FB group you would think it was the worst cruise ever. Mine was quite the opposite. No true complaints. Yes, there were asshats. I just didn’t interact with said asshats or let them ruin my day if something went slightly off because of said asshattedness.