I have a Princess.com account. I had a Captain's Circle number that has been changed to a different number (and just learned today thanks to another post that it's the same as my HAL loyalty number). When this happened Princess merged the two accounts and each account had it's own cruise history. My current number now has all the correct information. However when I sign into Princess.com my old number still shows up and it has no cruise history linked to it so I don't know if I'm possibly missing out on potential savings when looking for a cruise to book since I'm a repeat customer.
I have called and done chats at least three times to get my Princess.com account corrected with the new CC number. The first couple of times I was told it was fixed and it wasn't. This last time I was told to re-register on the website and the information would correct itself. Of course I cannot use my email as the system says I already have an account. I'm afraid if I try to re-register with a different email that this mess will be made worse.
I don't know how hard it is to fix this but I can't seem to get to anyone who can. Any suggestions of what department I need to speak to? TIA