Auburn Traveler

Like I said before agree to disagree. Never had any problem until we booked with AA and we have used delta and united and they had a code sharing partner.

@Laminator, well are going to have to agree to disagree. I have booked many flights through FE where there is code sharing and it was always the main carrier who helped us out and let us know about changes. It was only through booking with AA and their code share of JAL where we had the issue. Because we had booked AA and JAL was the code share, American told us because we had booked with a 3rd party it was up to them to issue the correct tix. This was such BS and in my personal opinion not good customer service.Thank god, JAL worked with FE.

I for one will not use American Airlines. On our last cruise with HAL we had booked our flight through Flight Ease and had booked a Japan Airlines that was partnered with AA. However, the flight AL listed was not a valid flight. 48 hrs before leaving for SFO, we found out to our dismay that AL was made aware of our flight being incorrect but they refused to issue a change order over to Hal noting our flight was actually leaving SFO 3 hrs earlier. Through the fantastic help of JAL and HAL, we were able to get our flight mess straightened out. AL refused to help and told us it was our problem not theirs the flight had been changed and hung up on us. I wrote a very long and detailed letter and we received additional OBC that covered at least 1/2 of our air fare. So not having AL available is fine with me. Although I understand the frustration for people who live near a AL hub. Personally, I believe there is more to this story of Hal not using AL anymore. For a airline carrier to lose this kind of partnership is newsworthy. We have used FE for years and never had an issue with a airline reservation until we booked with American, like I said first and last time. We have had friends who fly AL independent of using FE and they have similar nightmare stories as we experienced.

We just our 2nd Emerald River Cruise from Amsterdam to Budapest with an extension over to Prague. Thoroughly enjoyed the trip and can’t wait to do another RC and maybe this time will do lower France.

@islander47, hi there. Send me an email at eastaats@gmail.com, would like to know if you ever decide to do an Emerald River Cruise and I can send you info on what we did. When I get home, I’m going to check on our banned book policy.