xiaoqb

That's correct. Wednesday is the earliest you can take the test. If your Quebec hotel has wifi, you can also do it in hotel room and the result will be email to you right away and it takes about 15 mins to do the test.

Aside from internet quality, please also let us know if the buffet and other dining rooms are fully open. I think previous cruises reported buffet area was not fully open (one area/section was closed). Thank you!

Yes she did, and I noticed there was No email available for me to file complaint. I definitely don't want to call back and wait another 4 hours to complain about the whole thing.

This is the first time I called Princess customer support. I referred my friend who never sailed Princess via princess website, she received the invitation and accepted the link on 5/4 and created her princess account. Then we asked our cruise agent to book our 7/20 Emerald Princess cruise on 5/10 (separate cabins and separate booking). When booking, my agent noticed the $25 referral bonus obc didn't show up in neither of our accounts and told us she would check with her Princess contact. After two different calls, my agent told me her Princess contact could not help and I will have to contact customer support myself. I waited two months to see if the credits would appear and they still haven't. Today I called customer support and I was able to reach to a customer rep in 20 mins. She was very nice but she didn't see any referral history in the system nor our bookings. She told me she had to consult her manager and the manager asked couple questions mainly to make sure our cruise booking was AFTER my friend accepted the link. I told them I have emails to prove that my friend booked the cruise AFTER she accepted the link and created the princess account. After few rounds of back and forth, the rep told me she would have to talk to Promotion team to figure out what's going on and need to put me on a brief hold. The brief hold turned out to be almost 4 hours. The rep did come back every 30-45 mins to apologize and to let me know there's a long queue in front of her before she can reach another rep from Promo Team/Dept. I was given two options - Keep waiting or call back tomorrow. She did tell me since I called before 4pm CT, my call/issue was supposed to be answered by today so i decided to keep waiting. However after 4 hours, the rep came back and told me the queue was not moving at all and it's about time for her to get off work. She will leave the internal chat window open so the Promo team will get to it today. She left a detailed note for the team and she will email me if the issue is solved by tomorrow morning. She was very shocked about the long wait and said this is first time for her to experience that. Well..this is definitely first time for me. Even airlines offer online chat or call back option so I never had to be put on hold for that long. About 15 mins ago(4 hours after I hung up the call), I figured I would check my account to see if $25 appears and it did. Instead of referral bonus, it's listed "Customer Goodwill". When my coworker referred me 15 yrs ago, I saw the $25 immediately in my account after I accepted and reserved the booking. I surely didn't anticipate going through such painful wait to get $25 obc this time.

Thank you for sharing! The afternoon tea looks yummy especially those scones!!! I forgot if Princess afternoon tea serves scone or not, please do take a picture if you have a chance. We will be flying to LHR from Dallas on 7/19 and get on Emerald cruise after you. We are trying to take carry-on only to avoid delay and still yet to figure out what to pack (t shirt, jacket, sweater, etc). Seems like you have lovely weather in London now. Hope there won't be much rain as you travel other places. Keep writing!