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Cool Cruiser (2/15)

  1. We have reservations for what appears to be the Civitavecchia Express your and direct train to Rome through Costa Cruise Line. Although the tour description doesn't explicitly mention 'Civitavecchia Express,' the details seem similar. However, after checking online prices, it seems more cost-effective to book the Civitavecchia Express directly. We're contemplating switching, but we're having trouble finding where to purchase tickets. Can you please confirm if the tour is still operational, especially around late February when we'll be in Civitavecchia?
  2. Are you taking the Sky Princess Canaries cruise from Southampton in September? We did it this year and it was fabulous though very choppy across the Bay of Biscay. Travel sickness tablets (just in case) are a must.
  3. We booked a future cruise onboard Anthem last year, only to find a much cheaper rate online recently (cheaper by around £700). The problem is, the booking we made onboard was seemingly automatically transferred to the original agent without our knowledge. Despite the significant cost difference, the original agent now refuses to honour the online rate, and Royal Caribbean say it's not possible to release us from the initial agent. We're considering canceling and rebooking with the cheaper agent, but the snag is that the deposit we paid onboard would be held by the original agent, even though we didn't actively choose them or deal with them in any way for this cruise booking (we paid onboard). Has anyone faced a similar situation, and do you have any advice on navigating this? Is there another way we can have the deposit we paid onboard released and transferred to the new, cheaper agent? Appreciate your insights!
  4. Having experienced all the itineraries you've mentioned as a multigenerational family (family aged 4 through to 60s), the choice really boils down to what kind of cruisers you are. If you're into active ports,there's more to see and do with the Spain/Portugal itinerary however if you simply want to soak in beautiful scenery, the fjords are wonderful - though be aware that if you cruise early in the season (we went in May) it'll likely be too cold for your kiddos to use the outdoor pools. My 6 yo still had a ball though! Though I love the Spain and Portugal itinerary- a word of caution for routes passing through the Bay of Biscay from Southampton. It can get pretty choppy, and we've had instances where the captain had to skip ports due to rough seas and storms. After a few too many bouts of seasickness (despite considering ourselves sea-hardened), we've made a pact to steer clear of any cruises through the Bay of Biscay. Wishing you a smooth and enjoyable cruise! As a family, we're gearing up to celebrate my grandmother's 90th on a Caribbean cruise. It's such a wonderful way to connect and make lasting memories.
  5. We should have. I've actually never complained on a cruise. For future, does one call guest services and then ask them to escalate to senior management?
  6. Thanks all, I will write.I wonder if the offenders tipped at the beginning of the voyage and more than us. It's the first time we've had this problem. And we're not looking for compensation - more to vent. Is there a specific email, or do I go via this contact us page: https://book.princess.com/captaincircle/customerCare.page? I also mentioned it whenever I could on the end of cruise feedback form.
  7. I mean Platinum on Princess, Diamond on RCL. Sadly, the room stewards and powers that be were unwilling to search anyone in the offending room (even though they could smell it). Maybe concerned about bad reviews or being complained about? Was a very frustrating situation.
  8. We've just arrived home from a fabulous 12 night med cruise on Sky Princess that was sadly marred by balcony smoking. The cruise itself, staff, itinerary, food etc was wonderful, but we were forced to endure noxious fumes for all 12 nights/13 days. The smell of cigarettes makes us feel ill - we deliberately choose cabins away from the smoking area. However, we were unlucky enough to be positioned near ardent chain smokers this time (cabin was midship deck 8). Day or night, in port or sea days we were bombarded with the acrid stench of cigarette upon cigarette. We reported the issue umpteenth times to our cabin steward, his supervisor and guest services. Each time, someone came, confirmed they could smell it (on the balcony and inside the cabin if the balcony door had been open for more than a few seconds) and apologised saying there was nothing they could do unless they saw the people cigarette in hand (the suspected offenders didn't open the door when enquiries were made). We cruise a lot of lines but are diamond on Princess and do see it as our preferred line, but this has really left a sour taste for us. Offenders seem to know that if they close their cabin door, smoke on the balcony and don't answer the door, they can puff away with impunity. I'm not sure what the solution is, but definitely feel the need to vent.
  9. When my newly 6 yo arrived at Adventure Ocean last month (May 2023), the older kids were in the middle of a riotous game of soccer. Thankfully, I had decided to wait a few moments to see how he was settling in and saw him taking refuge and cowering in the corner. I asked if he could be moved down and the staff pretty much said only if he had 1) a special need 2) a younger sibling. Technically, he had niether but I said he had mild anxiety (!). The staff then asked me to complete the check-in form again with his "special need" and he was allowed to be downgraded. He had a lovely time with the 3-5 year olds and the staff commented on how comfortable he seemed and how well the group had bonded. Every child is different, but I do think that 6 is rather young to be with the 10 year old crowd. We're on Princess later this year and I believe their age divisons (3-7; 8-12 etc) make slightly more sense.
  10. I'm sorry, we've got a 6 yo so skipped much of the evening entertainment. I don't recall hearing anything Beatles-like when walking around though. There was a brilliant reggae band, latin-fusion band and wonderful live music for the shows (We Will Rock You was excellent).
  11. you'll have a wonderful time. the ship was in fabulous shape when we were on her a few weeks ago - brilliant service, fab food, well maintained etc. We only got off for 15 minutes at each port of call (!), but really enjoyed the scenic cruising.
  12. We did this cruise 2 weeks ago - it was fabulous! I recall seeing a shuttle for guests with disabilities at the pier. Have a tremendous time!
  13. Nice review. May I ask how you got the Disney Plus subscriber discount? Mr Google suggests it's linked to Disney Plus Subscriber Day - did you get an email announcing the day in advance.
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