MalNZ Posted December 17, 2009 #1 Share Posted December 17, 2009 I have tried to complete our Online checkin but a message came up that our booking could not be completed online, that we need to contact HAL and they supplied a phone number. I have not had problems previously, and had actually started the checkin procedure so thought that this was abit strange. Anyone had the same problem? Mal NZ Link to comment Share on other sites More sharing options...
Coastalbreezes Posted December 17, 2009 #2 Share Posted December 17, 2009 I have tried to complete our Online checkin but a message came up that our booking could not be completed online, that we need to contact HAL and they supplied a phone number. I have not had problems previously, and had actually started the checkin procedure so thought that this was abit strange. Anyone had the same problem? Mal NZ I had problems but more to do with their website than the actual check-in. the easiest thing to do would be to call and see what's up. Maybe they simply need more information from you...good luck! Tracy Link to comment Share on other sites More sharing options...
want2retire Posted December 17, 2009 #3 Share Posted December 17, 2009 I had a similar problem with the on-line check in. When I put in the booking number and our LAST name it wouldn't take it. When I put in the booking number and my husband's FIRST name in the box tht said 'last name'....it took. I called HAL and they said they couldn't fix it. I had to call the TA to have our names turned around to the correct first and last name. Seemed kinda silly to me at the time ! :) Link to comment Share on other sites More sharing options...
gregdude Posted December 17, 2009 #4 Share Posted December 17, 2009 They must be having a problem because now, 3:04 PM Eastern, you can't access any of your reservations due to web site maintenance. Guess they know they have a problem and are working on it. Link to comment Share on other sites More sharing options...
sail7seas Posted December 17, 2009 #5 Share Posted December 17, 2009 Glad I saw this thread as I was going to go do our check in. Now I know to wait. Link to comment Share on other sites More sharing options...
MalNZ Posted December 19, 2009 Author #6 Share Posted December 19, 2009 I was able to get onto HAL's website yesterday to start checkin, so all OK. Mal NZ Link to comment Share on other sites More sharing options...
sail7seas Posted December 19, 2009 #7 Share Posted December 19, 2009 I did our check in for b-to-b's Eurodam Thursday night and it was fine. Link to comment Share on other sites More sharing options...
Faith77 Posted December 19, 2009 #8 Share Posted December 19, 2009 My first cruise is coming up on HAL on 12-23 to the PC. I was doing the online checkin over the Thanksgiving weekend and couldn't work through the airline part. I called the online help number on Sunday of the holiday weekend and there was someone there to help me--I was impressed. Faith Link to comment Share on other sites More sharing options...
Ricky Chan Posted December 19, 2009 #9 Share Posted December 19, 2009 I have tried to complete our Online checkin but a message came up that our booking could not be completed online, that we need to contact HAL and they supplied a phone number. I have not had problems previously, and had actually started the checkin procedure so thought that this was abit strange. Anyone had the same problem? Mal NZ No problem for me. I did on-line check in about one month ago for our January 9 Mexican Riviera cruise. Ricky Link to comment Share on other sites More sharing options...
mudscraper Posted December 19, 2009 #10 Share Posted December 19, 2009 Just checked in for our Jan. cruise. Everything A-OK Rich Link to comment Share on other sites More sharing options...
SharonN Posted December 19, 2009 #11 Share Posted December 19, 2009 There seemed to be problems with their site last night when I tried to check in for my next cruise but it's working fine this afternoon. Link to comment Share on other sites More sharing options...
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