Now that's service

[MTL=CRUISEFAMILY]

Thought I would share a quick positive point on MSC customer service and MSC loyalty card.

 

I had sailed last year with MSC, and recently enrolled in the msc club to get loyalty points and some perks.....I found that the actual card was taking some time to arrive and sent off a few inquiring emails, am happy to report that the President and CEO replied to the email, and assured to rectify the delay, an additional follow up by MSC Loyalty representative was received and took care of the situation...........I write this as I read lots of reviews about service, laid back employees in correcting shortcomings.

 

Not the case with this reader.

 

Thank you MSC Team!

[camofwilliamsburg]

I am glad you are finding what I did. A really great cruise line with great service. make sure you register your MSC card with reservations desk when you board to activate it while you are cruising. Lots of nice perks.

[Travel*Diva]

Enjoyed reading such a positive review and thank you for sharing your experience.

 

I can't wait to sail on the MSC Poesia in April.