Early Saver Guarantee?

[Denton_Geek]

I noticed my cruise out of New Orleans on 9/11/10 dropped to $399 from the price I put a deposit on last month. So I called the customer service number and she claimed she was not seeing that price.

 

She then directed me how to submit a request for the price guarantee, which I did.

 

My problem is that I thought this was a guarantee, so why do *I* have to go through all these steps to get it? Shouldn't this be an automatic price guarantee?

 

Anyways, I took a screen shot of the booking page to prove the price difference in case they give me a hard time.

[firefly333]

I see a price of $399 for a 4A, what cabin category did you book?? Maybe you are in a different category cabin and thats the price she is looking at?

 

PTs seem to be sold out, so you cant price match to them either.

[Denton_Geek]

We have a 4A cabin.

[firefly333]

sounds like a gimme, just submit the online form.

 

As to why its not automatic .... Im sure they want to make it difficult so most people miss getting the price drops.

[Denton_Geek]

Well, that's makes business sense I suppose.