kruzseeka Posted April 9, 2010 #1 Share Posted April 9, 2010 There's been quite a bit of chatter on here of late regarding whether tickets have arrived or not. Well, just an alert - don't get so excited when they do arrive and forget to check the details. Ours just came and I noticed that the luggage allowance was only 20kg on the flight tickets. :eek: I rang cruisedeals and they soon confirmed it was 23kg for cruises :D and have since sent me a letter confirming the upper allowance. I know we're all pretty confident about 23Kg being correct - but that may not avoid a bit a of a 'situation' at check-in where they could be dealing with a variety of different allowances based on the type of holiday booked/flight only etc., etc. and try to insist on what's printed on the ticket and charge xs. Just thought I'd post in case anyone else has the same error so you have time to get it corrected. :) Link to comment Share on other sites More sharing options...
1160451 Posted April 9, 2010 #2 Share Posted April 9, 2010 That's a good tip. We once had tickets that had us in a hotel Monday to Saturday but the flights tickets had us flying home on the Friday:mad: Keep smiling Link to comment Share on other sites More sharing options...
steelerannie Posted April 10, 2010 #3 Share Posted April 10, 2010 On our last cruise the tickets also said 20kgs not 23kgs. I ripped the page out of the brochure to take with us showing the 23kgs!! No problems at check in at all!! Link to comment Share on other sites More sharing options...
Flopsy Posted April 11, 2010 #4 Share Posted April 11, 2010 Gosh I've just realised my tickets for 8 May cruise say 20 kilograms too. Flopsy Link to comment Share on other sites More sharing options...
tirchonaill Posted April 11, 2010 #5 Share Posted April 11, 2010 Gosh I've just realised my tickets for 8 May cruise say 20 kilograms too. Flopsy Hi again, when did you recieve your tickets, we have recieved nothing yet:(. Link to comment Share on other sites More sharing options...
CRUISIN LINDA Posted April 11, 2010 #6 Share Posted April 11, 2010 Thanks for that kruzseeka. We are going on the 4th May and ours say 20kg too. Booked with TA, so shall phone them tomorrow, Linda Link to comment Share on other sites More sharing options...
Flopsy Posted April 12, 2010 #7 Share Posted April 12, 2010 Hi again, when did you recieve your tickets, we have recieved nothing yet:(. The booklet, which looks like a small brochure, but actually contains the tickets as pages in the booklet, came last week. You should get yours at the latest three weeks before you go.So if they don't come by Saturday I suggest you give them a ring. I normally book on line.One year my tickets never came but I didn't think about them! I suddenly realised about a week before.I rang Thomsons and she said 'don't worry I will arrange for you to pick them up at the airport'.I was quite worried arriving at East midlands at 4am- I thought there wouldn't be anybody on the Thomson desk! But I was wrong- she just pressed a few buttons and the tickets were printed out whilst I stood there. I didn't get the booklet full of useful info but hey ho I got my cruise lol.Incidently don't remove the tickets from the booklet-I once saw someone do this at the airport and he was told off by checking in staff- it's a security breach! I recommend that you read the booklet from cover to cover- there's lots of info on trips etc. Take a printout of your travel insurance too- you never know when you may have to prove that you have valid cover. Flopsy Link to comment Share on other sites More sharing options...
jamesy Posted April 12, 2010 #8 Share Posted April 12, 2010 we go celebration 3rd may first timers havent received tickets yet shall i rring ? Link to comment Share on other sites More sharing options...
tirchonaill Posted April 12, 2010 #9 Share Posted April 12, 2010 The booklet, which looks like a small brochure, but actually contains the tickets as pages in the booklet, came last week. You should get yours at the latest three weeks before you go.So if they don't come by Saturday I suggest you give them a ring. I normally book on line.One year my tickets never came but I didn't think about them! I suddenly realised about a week before.I rang Thomsons and she said 'don't worry I will arrange for you to pick them up at the airport'.I was quite worried arriving at East midlands at 4am- I thought there wouldn't be anybody on the Thomson desk! But I was wrong- she just pressed a few buttons and the tickets were printed out whilst I stood there. I didn't get the booklet full of useful info but hey ho I got my cruise lol.Incidently don't remove the tickets from the booklet-I once saw someone do this at the airport and he was told off by checking in staff- it's a security breach! I recommend that you read the booklet from cover to cover- there's lots of info on trips etc. Take a printout of your travel insurance too- you never know when you may have to prove that you have valid cover. Flopsy Cheers for all the info:), slightly worried about them sending me the tickets as it took numerous calls over 5 MONTHS:mad: to get the booking conformation in the post. Link to comment Share on other sites More sharing options...
kruzseeka Posted April 12, 2010 Author #10 Share Posted April 12, 2010 we go celebration 3rd may first timers havent received tickets yet shall i rring ? In my experience, tickets arrive between two to three weeks before departure (apart from the well-documented glitches!:eek:). Ours have just come nearly five weeks ahead - unheard of for us. I'd definitely ring by the end of this week if they haven't come - but reading the posts on here it doesn't seem as though there's any rhyme or reason as to when they are likely to arrive at the moment!! Link to comment Share on other sites More sharing options...
Cymro1953 Posted April 12, 2010 #11 Share Posted April 12, 2010 .Incidently don't remove the tickets from the booklet- Flopsy Hi Flopsy, If it's anything like the last book of tickets we've had the glue holding the spine is so weak it will fall apart on 1st reading. Never mind the 2nd, 3rd and 4th reading :eek::D Berwyn Link to comment Share on other sites More sharing options...
steelerannie Posted April 12, 2010 #12 Share Posted April 12, 2010 We picked our last tickets up 3 weeks prior to departure - then a week later the TA rang to say our tickets had come!!! Told her we'd already got them and she said to come in and pick them up anyway to stop anybody else using them!!!:eek: Link to comment Share on other sites More sharing options...
CRUISIN LINDA Posted April 12, 2010 #13 Share Posted April 12, 2010 Went to TA today. She phoned Thomsons and they said it was a mistake and it should read 23kg. So I shall take Steelerannie's advice and take a copy of the brochure. Linda Link to comment Share on other sites More sharing options...
kruzseeka Posted April 14, 2010 Author #14 Share Posted April 14, 2010 I received an 'official' letter from Thomson yesterday (separate from the one sent to me by cruisedeals when I rang for confirmation if the luggage allowance). It was headed 'Important ticket information' and then goes on to say that there has been a systems error and the luggage allowance for outward and return flights is wrong. They then go on to say it is in fact 23Kg (as we all agree!) But it stresses that the letter should be kept with the travel documents 'for verification' at check-in AND for the return flight too. (I suspect that's where there could be more in the way of problems as we've had to argue the 'conditions' of travel before at foreign airports). So, it's a problem they've now remedied - but perhaps it would be good to make sure your TAs get you a copy of this letter if you haven't received one through the post. Link to comment Share on other sites More sharing options...
scout1956 Posted April 14, 2010 #15 Share Posted April 14, 2010 Thanks for original post. I collected our tickets Sat 9th April from TA for departure on Spirit 7th May and no mention about baggage allowance from staff. Received a letter today from TA - just as you suggested in your post. Thanks again for your help. Enjoy your trip. Link to comment Share on other sites More sharing options...
Cymro1953 Posted April 14, 2010 #16 Share Posted April 14, 2010 Thanks for the Extra info Kruzseeka. I'll make sure I check them if they ever turn up. Still no sign of them. IF not I'll take the page out of the brochure with me. Berwyn Link to comment Share on other sites More sharing options...
Flopsy Posted April 15, 2010 #17 Share Posted April 15, 2010 We got a letter yesterday confirming it's 23kg. Hubby says he only needs 15kg- more room for my stuff then tee hee. Flopsy Link to comment Share on other sites More sharing options...
Cymro1953 Posted April 15, 2010 #18 Share Posted April 15, 2010 We got a letter yesterday confirming it's 23kg. Hubby says he only needs 15kg- more room for my stuff then tee hee. Flopsy I've got the same problem here with DW, her stuff always migrates over into my case. :) Berwyn Link to comment Share on other sites More sharing options...
cbmagic Posted April 16, 2010 #19 Share Posted April 16, 2010 hi as its our first cruise just wandering is it 23kg luggage without paying the extra weight. we been offered to pay for extra but if its 23kg thats enough i think... thanks Link to comment Share on other sites More sharing options...
CRUISIN LINDA Posted April 16, 2010 #20 Share Posted April 16, 2010 Yes it is 23 kgs for cruises. Got our letter today from Thomson telling us the tickets were printed wrong. Link to comment Share on other sites More sharing options...
kruzseeka Posted April 16, 2010 Author #21 Share Posted April 16, 2010 hi as its our first cruise just wandering is it 23kg luggage without paying the extra weight. we been offered to pay for extra but if its 23kg thats enough i think... thanks That's 23Kg each for your hold luggage but you also have 7Kg each for cabin luggage which we find is ample - even for a two week cruise. Just make sure you keep within the size restrictions for cabin bags and only one bag each - sometimes they check, other times they don't but you don't want to run the risk of being over the limit. We put some heavier things (e.g. binoculars, umbrellas, paperback, travel book, chargers perhaps a pair of shoes etc.) into our flight bags to keep the weight down in our hold luggage but with 23Kg + 7Kg you shouldn't need to pay for extra. Link to comment Share on other sites More sharing options...
CRUISIN LINDA Posted April 16, 2010 #22 Share Posted April 16, 2010 My husband put some binolulars in his hand luggage once and they searched his bag at security:( I think they thought he had a gun in there:eek: Linda Link to comment Share on other sites More sharing options...
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