OBC, where is reflected on the website?

[yellowsnow]

I booked during WOW sale, but when I login to RC's website I can't find a confirmation that the OBC has been applied to my account. Anyone know where I can find it?

[uksimonusa]

I booked during WOW sale, but when I login to RC's website I can't find a confirmation that the OBC has been applied to my account. Anyone know where I can find it?

 

You wont find it on the website, cal RCI and ask them to email you a confirmation invoice for your cruise, it will show on there

[spintowin]

From my experience, you will get your credit on the ship. It should show up on your sea pass card. I wasn't sure I was going to receive it, so I emailed RC and had them email me back stating I was to receive it. I then printed out the email and brought it with me, just in case.

[cb at sea]

You usually won't see it until a day or so into the cruise....

[nicolen1101]

It's not listed on your confirmation or your reservation, you can call and verify or email customer service and they will verify it's there. I've never had an issue with a credit not being there, but the email could work as documentation if needed.

[CruisinDawn]

You wont find it on the website, cal RCI and ask them to email you a confirmation invoice for your cruise, it will show on there

Call, we always do and take a hard copy with us so if it does not show up after a few days we have back up. Good news we have never needed it and have had one on just about every cruise we have been on. :D Shows on your invoice as OBC#-$dollar amount under the booking charges.

 

BonVoyage

Dawna

[yellowsnow]

In case anyone else is curious, I called RC and after being put back on call waiting TWICE I was told by the third representative that the OBC won't be reflected online but it will be in my e-documents, which should arrive to my email 72 hours after final payment.

 

A few minutes later I received an email from RC, it was an invoice which did not mention OBC and in fact said I owed them $500 by May 18th (which was almost a month ago) and that I had never made a payment for my deposit :confused:

 

I checked in the website and I found my deposit payment in the payment history... not that I am actually worried or anything, but come on RC, get it together!