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Excursion mix-up NZ to OZ

JACKHAWK

By JACKHAWK,
in Regent Seven Seas Cruises

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JACKHAWK

JACKHAWK

Posted
Posted

FYI - especially for those on Feb 1011 cruise Auckland - Syndey.

 

We booked several excusions that had a charge for them. I always check my credit card charges & noticed that the charges were different than the online charge receipts showed.

 

I called Regent & their computer showed us on different priced excursions than we had chosen even though while talking to them I was looking at our online account it showed our correct chosen excursions. So cruisers should check their charges and print out a copy of the excursions they have booked.

 

Regent was very helpful & changed everything - the correct excursions & credited our credit card for the correct amounts.

 

But they really didn't have a reason for the mix-up plus their excursion ID numbers were different than the online numbers.

 

I know this sounds confusing, but I'll be glad to answer any questions.

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