Margate Cruiser Posted April 19, 2011 #1 Share Posted April 19, 2011 To the new Manager ogGuest Relations The man that took David Bloom's place? Link to comment Share on other sites More sharing options...
Martita B. Posted April 19, 2011 #2 Share Posted April 19, 2011 I haven't talked to the Seattle Office but I know Mr Bruce Good (from Miami) accepted the offer to transfer to Seattle. Martita B. Link to comment Share on other sites More sharing options...
JaneBP Posted April 19, 2011 #3 Share Posted April 19, 2011 I just spoke with a CSR as documented earlier. Have you spoken with anyone, Margate? Link to comment Share on other sites More sharing options...
pakitin Posted April 20, 2011 #4 Share Posted April 20, 2011 I have exchange correspondence with David Everret, special advisor in the Office of the President. Paco Link to comment Share on other sites More sharing options...
Margate Cruiser Posted April 20, 2011 Author #5 Share Posted April 20, 2011 He is the one as he told me taking David bloom's place. Link to comment Share on other sites More sharing options...
Margate Cruiser Posted April 20, 2011 Author #6 Share Posted April 20, 2011 Call me or e mail me. Steve Link to comment Share on other sites More sharing options...
greta1 Posted April 27, 2011 #7 Share Posted April 27, 2011 it's actually Bill that's going to head up the final Seattle transition-- should be ok Link to comment Share on other sites More sharing options...
medroots Posted May 18, 2011 #8 Share Posted May 18, 2011 We haven't spoken to the new Guest Relations Manager, but not because we haven't tried. We are having an issue with the new Luggage Forward service, and have called Seabourn twice in two days. Both times we were immediately placed on hold for 10 minutes. In the second call, after an unsatisfactory conversation with a polite customer service representative who tried to be helpful but basically told us our issue could not be resolved, my husband asked to speak with his supervisor. We were told that they were unable to transfer calls to supervisors. We then asked who took David Bloom's place, and were told that the person's name was Greg (I noted someone above said Creg so I'm not sure which it was), but the CR was unwilling or unable to give us a last name, and refused to transfer the call to that person. Finally, we were told that the only way to contact someone at a level above a call center CR when an issue arises is via email through the generic Guest Relations Department on the Seabourn website. As an aside, the CR did suggest that we contact Luggage Forward directly about our issue rather than having our TA do it, because sometimes the customer will get a different answer that provides a little more flexibility than what is extended to TAs. Suffice it to say we are disappointed with this new era of 'service.' Link to comment Share on other sites More sharing options...
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