Wonderful customer service and medical care

[seamanfs]

DH and I sailed the Ruby on a B2B February 27th-March 13th of this year. On March 3rd, I developed abdominal pain and vomitting. Dr. Kistler and nurses on the Ruby were very caring and provided excellent care. Unfortunately, I ended up needing to be taken off the ship the next day in Turks and Caicos and airlifted to Miami for surgery. The whole process was scary but Princess took care of all arrangements and made it as easy as possible for me and my husband. Thanks God for travel insurance and Platinum upgrade!! Please no one leave home without some type of travel insurance. We always had it in the past and this was the first time we had to use the emergency evacuation portion and it worked flawlessly. Princess On Call International called my husband every day while I was in the hospital and arranged our air tickets back to Omaha. The travel insurance company has been easy to deal with and we are awaiting their final payment within a few weeks.

[Pam in CA]

DH and I sailed the Ruby on a B2B February 27th-March 13th of this year. On March 3rd, I developed abdominal pain and vomitting. Dr. Kistler and nurses on the Ruby were very caring and provided excellent care. Unfortunately, I ended up needing to be taken off the ship the next day in Turks and Caicos and airlifted to Miami for surgery. The whole process was scary but Princess took care of all arrangements and made it as easy as possible for me and my husband. Thanks God for travel insurance and Platinum upgrade!! Please no one leave home without some type of travel insurance. We always had it in the past and this was the first time we had to use the emergency evacuation portion and it worked flawlessly. Princess On Call International called my husband every day while I was in the hospital and arranged our air tickets back to Omaha. The travel insurance company has been easy to deal with and we are awaiting their final payment within a few weeks.

So glad this worked out for you, and in particular, that you are OK. We had an equally excellent experience with the medical center and the Princess Care reps last year during and after our Coral cruise.

[Pia1913]

DH and I sailed the Ruby on a B2B February 27th-March 13th of this year. On March 3rd, I developed abdominal pain and vomitting. Dr. Kistler and nurses on the Ruby were very caring and provided excellent care. Unfortunately, I ended up needing to be taken off the ship the next day in Turks and Caicos and airlifted to Miami for surgery. The whole process was scary but Princess took care of all arrangements and made it as easy as possible for me and my husband. Thanks God for travel insurance and Platinum upgrade!! Please no one leave home without some type of travel insurance. We always had it in the past and this was the first time we had to use the emergency evacuation portion and it worked flawlessly. Princess On Call International called my husband every day while I was in the hospital and arranged our air tickets back to Omaha. The travel insurance company has been easy to deal with and we are awaiting their final payment within a few weeks.

 

Good to hear you're on the road to recovery and that Princess insurance worked well for you. We too take the Princess Platinum for all our trips.

[compozer]

We have never traveled without insurance but there are many peope that do not get it.

 

Glad everything worked out so smoothly for you. Take care.

[sunluva7]

Good to hear you are doing okay and that everything worked out well. I always purchase insurance but have never purchased coverage through Princess. Just wondering how a similar experience would be handled if I had purchased insurance on my own. Would the level of service by the cruise line be the same as that if I had purchased Princess coverage?

[jean s]

Glad to hear that you are doing better. Your experience certainly shows why everyone should purchase insurance.

[Coolmama_1]

Glad to hear that you are doing better and that you received great care on Princess! Another strong case for travel insurance for sure.