GREAT Carnival customer service

[evergladesgator]

Recently off the Destiny. Misplaced my cell phone and could not find it. Got home and triple checked our luggage, Nothing. Called Verizon and had it shut down and then called Carnival CS. Gave a discription of phone and they gave me a reference # and they would email the ship and call me if they found the phone. Two weeks later Customer service called and said they had my phone. Went down to the Carnival Headquarters in Doral. What a great buiding. Picked up my phone and signed for it. Everone from the CS dept to security guard at Carnival to security desk had the same great customer service we have come to expect from Carnival. Thanks Carnival:)

[Megan_Strick]

Awesome!

[marshhawk]

Nice to know. I recently had to call Carnival about OBC and the person who helped me was so friendly! And helpful! Much better than a few months ago. Either I've been real lucky, or their specs for customer SERVICE has changed. Go Carnival-you rock!:D

[ticka1]

Nice to hear the good side of Carnival customer service for a change! Glad they found your phone and you got it back! Now book another cruise!

[spencercoop]

I'm glad you had a great experience and everything turned out good in the end!

[Cushing985]

Too often people are quick to complain but slow to compliment. Thanks for taking the time to pass on the news of their good work.

[tea4ular]

A few years ago on the Elation, on formal night, my H discovered a button on his shirt was coming off (one on the collar that holds the tie). I was showering so he rolled up to the purser's desk (he's in a wheelchair) to ask if they had a sewing kit (you know, one of those mini ones they have in hotels, etc.). Purser took one look, had him come behind the counter, and sewed the button right on there for him! :) I didn't even know there was an issue until he came back and I asked where he'd disappeared to.

 

Yes, too often, people are quick to complain, but forget (?) to praise the good and wonderful (out of the box) things others will do. :)

[southbayer]

What's the ole sayin ? You get more with sugar, than you do vinegar.

 

A little kindness and good customer service goes a long way.

 

Glad you got your phone back.:)

[2goinagain]

Gflad to hear you got your phone back, nice to hear it. How wonderful your husband had such a nice person to help. I like stories like this.

[Cruise-Crazy]

I can't remember any BAD customer service experience I've had with Carnival.

[evergladesgator]

Yeah, we were so happy they found my phone the dw booked another cruise for sept. on the Sensation We have one other booked on the Miracle on New Years Eve.:)