Upsell call

[CruisinAgain2Soon]

Haven't received one yet, but was wondering if you have ever made a counter offer and had success.

[Cruise-Crazy]

Haven't received one yet, but was wondering if you have ever made a counter offer and had success.

 

What do you mean by counter offer?

[firefly333]

What do you mean by counter offer?

 

offer less than they are asking for.

 

From what I know these people contacting you do not have the authority to accept a counter offer .. but their supervisors do .. so it doesnt hurt to make a offer if you are willing to walk away otherwise.

 

I used to see people countering .. but not lately.

[golfadj]

They cannot accept it while talking to you but have heard that sometimes they go to their supervisors a little later and call back with a new offer.

 

Apparently though it does not happen very often only when they do not have success finding sometime to accept their original offer.

[lillian marie]

I believe the upsell call is a luck of the draw issue-if the cruise you are on has empty cabins. If you are platinum or milenium you have a better chance for a call because you have shown CCL customer loyalty .

[gooscar]

Going on a cruise August 6th with a balcony stateroom (I booked directly with Carnival) got a call last Friday (June 24) from carnival wanting to upgrade me to a fancy suite for 250 per person, I said it was too much and said I would do it for a total of $200 for 2 people; the agent came back with a counter offer of $200 per person. I didn't take the offer.