gdaddy Posted July 18, 2011 #1 Share Posted July 18, 2011 Looking for recent Cruiser experiences on damaged luggage and dealing with Carnival. I've searched and read the cruisecritic archives. I'm wondering if anyone has dealt with Carnival's Guest Care Luggage Unit department in the past 6 months. Any success stories? My wife's suitcase was dropped in the water at the Port of Galveston during the disembarkation process. It happened during the forklifting of the luggage cases from the ship to the port. Her bag fell off the suitcase cage and fell in the water and workers retrieved the suitcase from the water. Suitcase and contents were soaked. We think that the suitcase, dress shoes, and a few dry-clean only clothes are ruined. I plan on getting an assessment from a luggage repair company. Initial contact with Luggage department indicated we would only get reimbursed $50 maximum. I didn't purchase the Travel Vacation Protection Plan. I'm looking to hear from other cruisers who have had success with their damaged luggage claims. Thank you. Link to comment Share on other sites More sharing options...
Rare shof515 Posted July 18, 2011 #2 Share Posted July 18, 2011 two of the problems you are going to be dealing with is that a) you don't have insurance that cover luggage damage and b) carnival does not run the port facility, they use a company most likely called intercruise shore services good luck with dealing with carnival Link to comment Share on other sites More sharing options...
firefly333 Posted July 18, 2011 #3 Share Posted July 18, 2011 I believe $50 is the limit to Carnival's liability. You might reread the contract. . assuming you can prove $50 in damages, that would be the max. Link to comment Share on other sites More sharing options...
wentworth Posted July 18, 2011 #4 Share Posted July 18, 2011 Is there an office to contact someone from the port authority? If they are contracted out, wouldn't they carry insurance? Maybe the op can file a claim with them. Link to comment Share on other sites More sharing options...
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