How to file a claim on insurance for cx cruise

[Muumuu]

Suppose to cruise in 16 days. Have purchased insurance through Carnival.

Now with temporary medical issue and unable to go.

How do I go about filing? Do I do it when I cancel?

[iTouch]

Suppose to cruise in 16 days. Have purchased insurance through Carnival.

Now with temporary medical issue and unable to go.

How do I go about filing? Do I do it when I cancel?

 

Did you get a policy? The info should be on the policy.