Is There A Way To See OBC

[Lessum]

Is there a way to see if there is any OBC on our account from online before a cruise? We are looking for a smalle amount that was supposed to be credited to our credit card that we never found and thought maybe they just gave us OBC instead which would have been ok...but I am not sure how to look for it. If not I will call...

Thanks!

[cuyahoga11]

If you booked thru Carnival, it will be in your itemized statement on your cruise docs. It you booked with a TA you cant see it, you will need to call the TA

[Lessum]

Thanks! I did book direct with Carnival. I looked and it wasn't there. I called just now and for some reason they never requested the refund to my CC. I shows online the total for the cruise and the total payment applied (which is more than the total for the cruise after the price drop) so I am not sure why it was never processed but she said she would submit it for refund to my CC.

 

Thanks again!

[cuyahoga11]

Hope they get this taken care of in a timely manner

[westcruzer]

If you booked thru Carnival, it will be in your itemized statement on your cruise docs. It you booked with a TA you cant see it, you will need to call the TA

 

 

AH I never knew that....I just recently started to book my cruises with a TA and didn't see my credit...I was getting concerned but I have docs from the TA showing my credit so I should be good.

[Vmalcolm]

I booked with Carnival PVP using a Future Cruise Certificate and they credited $100 to my payment, but the OBC of $100 doesn't show up (and yes, I've looked at online documentation...). I called my PVP and she assures me she can see it, but told me I wouldn't be able to. I'm taking the certificate with me just in case there is an issue.

 

Valerie

[westcruzer]

That is very smart. I had a similar issue not with FCC but with PVP saying it was on my Res and when I got on board no go. Luckily when I got home I fought and got my money back for the missed credit but it was a fight.

 

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[cdamion]

If you booked thru Carnival, it will be in your itemized statement on your cruise docs. It you booked with a TA you cant see it, you will need to call the TA

 

I booked with a TA and it is showing up on mine.

[westcruzer]

I booked with a TA and it is showing up on mine.

 

That may be because it is an OBC offered by Carnival and not your TA. My OBC is offered by my TA

 

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