Enchanment 4/16-We deserved better!!!!

[hstrybuf]

We have booked cruises three times with Grand Cayman on the itinerary. We've made it to shore once. The first time I was too "green" to know about things like missed ports, compensation, port charges etc. The second and third times, I had read the contract (you learn a lot reading these boards) and knew that if we should miss that or any port, we really weren't entitled to compensation. I wish they'd offered us $200 credit on our cabin both times we missed GC, but I certainly didn't expect anything. I could have made good use of it, on or off the ship! ;) The OP states that he is a seasoned cruiser. He should know about these things. Ship happens and it isn't always to your advantage. I think the cruiseline gave you more than fair compensation. Take the money and run . . . but remember this could have happened on ANY cruiseline.

[cruiseman_tx]

Jumping in a little late on this, but...RCI can pay me $200 anytime they have to skip GC.

[Cruising89143]

I have checked out four other cruise sites and have found no info concerning this matter on the Enchantment and this is the first time that we have heard about it on here. That seems odd. Not saying that it didn't happen but usually more than one person has a gripe and we see several posts on it.

[Cruising89143]

Troll alert!!!

 

Realkrause registered recently and only have 2 posts.

 

He/she didn't elaborate on the "positive" review. No specific provided.

 

RCL is not responsible for "having a great time", it's god's work. The fine print doesn't say anything about "having a great time".

 

Maybe your expectation is too low?

 

No mechnical break down? What do you expect?

My car didn't break down for 2 weeks.

 

 

Of course, I'm kidding. Just trying to have a little fun here.

 

Give me a break. Just because someone just joined and started posting does not make them a troll.:rolleyes:

[KSTAZMAN]

In 4 cruises we have missed ports on two of them.Celebrity was very kind to us last year.A 9 day cruise for the price of a 7 day.Darned old hurricane Jeanne closed the port in Lauderdale and wouldn`t let us get back on time.Now that was compensation!!

[FinelyCruising]

I'm open to accepting a reasonable arguement, however it must be noted that the OP still has not stated what he believes a fair resolution to be. :confused: That leaves me to conclude that his sole reason for posting was to rant. He doesn't appear to be looking for a resolution.

 

Beth

 

It's a trend I think.

[Mr. Green]

Ok, after finding this topic and at the request of a few, I will respond. I was on the Enchantment for this cruise when the motor broke some time during the night when nearing Jamaica. The Captains letter explained that the the one wineding in the motor went bad, forcing us from ~22 knots to 13 knots, thus not being able to make it back from the Grand Cayman in time. I heard every story in the book for the next two days from the ship having previous problems they knew about, to every threory you can think of. I was a little dissapointed in this, but life goes on. I think what made things worse is the weather was not that great. The wind was really strong for a few days causing a little movement and we only had about 1.5 days of good sun when we were at sea. Yes, at about 10:30pm on the last night I could see the coast out on my balcony. I was awaken at 2:30am to the lights of the pier shining in my window as we were pulling in. So yes, we did make it back a little early, but it is better than being late. One other thing I can say is that the crew make the best of it. I really enjoyed this cruise and the Cruise Director was a funny as heck. I have found it was better to enjoy with what you had at hand, rather than complain the whole time as some people did on the ship.

 

As far as the $200.00 dollars credit, I really put mine to good use and brought a lot of things from shirts to booze (even went over). Came back with a few higher priced bottles for my Dad and Brother. Like a lot of people, I made the best of it and enjoyed the ship. I really think the two days at sea gave some people cabin fever and then the complaining started. I believe this was our of our hands as well as the crews, but what can you do. The wife and I made the best out of our second cruise ever and really had a good time. I really not one for cruising, but I would recommend RCI again to someone if they asked.

 

PS-It was not a total loss. I won $150.00 on the slots the extra day at sea.

 

Take Care All,

[Ericknow32]

I'm open to accepting a reasonable arguement, however it must be noted that the OP still has not stated what he believes a fair resolution to be.

Actually he has stated what he wants for compensation.

 

 

 

Their marketing people will tell you that one of the key reasons passengers pick cruises is the ports of call, If you miss a port because of their problems, yes everyone should be issued a refund.

It seems to me that he expects a full refund. WHAT A JOKE!!!!

[FinelyCruising]

Mr Green--A very nice balance. Thank You!

[HappyFamily]

[quote name=

 

Want to afford a suite, start thinking customer first, it works. You will get there.

 

 

Didnt know their was a senority level you had to reach to post on here.[/quote]

Two very good points IMHO

[Celmar]

Mr. Green...It's nice to hear from somone else who was onboard this cruise. I'm happy to hear that you made the best of the situation and had a good time anyway. I personally think the OP should have done the same. Sometimes things are just out of our control and you just have to turn lemons into lemonade:)

[randallcruiser]

I am a bit late on this thread, but I will have to agree that the OP might be looking for WAY too much compensation. I have missed a port and got nothing to show for it. HOWEVER, I believe the OP has the right to his opinion and the right to vent on these boards without getting completed thrashed for it. There still is room for civil discourse in this country and on this board...

[private92656]

I have said that I won't post on this thread again, but I have to respond to this one.

 

I'm kind of speech less now. Isn't it obvious to any mature person that it was intended as a satirical joke. Just read the last sentence. I was trying to see how we can react to a positive review using the same trashing logic we used on the negative ones.

 

And your post have just proved what I have been saying.

If you think that we shouldn't call anyone who just posted their first message a troll, then why are we doing it to anyone who posted a negative review. So anything postive is okay, but anything negative is a troll? If that's what you really think, then "blind loyalist" is a fitting badge for those old timers who blast everyone with anything negative to say. On top of this, we should also add "hypocrites" to the title too.

 

Again, I'm no defending the OP's demand on refund, which I agree is not reasonable, but the right to post his thought and his complain without being completely trashed by the "moralist".

 

 

Give me a break. Just because someone just joined and started posting does not make them a troll.:rolleyes:

[threeofus]

Sorry...I disagree.

 

For one reason or another these things happen. Sometimes it's a sick passenger...sometimes the weather...or worse (like not being able to locate someone on-board) You miss a port or you have less time in a port....

 

I think it was generous of them to give you the onboard credit. Getting back to Fla late would be a disaster for many many people - far worse than missing GC - another caribbean port.

 

I am as guilty as the next person when it comes to losing perspective - but really let's remember that we are blessed to be cruising instead of living a nightmare somewhere in the world.

[nosnobunny]

I have said that I won't post on this thread again, but I have to respond to this one.

 

I'm kind of speech less now. Isn't it obvious to any mature person that it was intended as a satirical joke. Just read the last sentence. I was trying to see how we can react to a positive review using the same trashing logic we used on the negative ones.

 

And your post have just proved what I have been saying.

If you think that we shouldn't call anyone who just posted their first message a troll, then why are we doing it to anyone who posted a negative review. So anything postive is okay, but anything negative is a troll? If that's what you really think, then "blind loyalist" is a fitting badge for those old timers who blast everyone with anything negative to say. On top of this, we should also add "hypocrites" to the title too.

 

Again, I'm no defending the OP's demand on refund, which I agree is not reasonable, but the right to post his thought and his complain without being completely trashed by the "moralist".

 

Am I missing something here or did you just admit to creating a second identity? :confused:

 

Beth

[Cruising89143]

I have said that I won't post on this thread again, but I have to respond to this one.

 

I'm kind of speech less now. Isn't it obvious to any mature person that it was intended as a satirical joke. Just read the last sentence. I was trying to see how we can react to a positive review using the same trashing logic we used on the negative ones.

 

And your post have just proved what I have been saying.

If you think that we shouldn't call anyone who just posted their first message a troll, then why are we doing it to anyone who posted a negative review. So anything postive is okay, but anything negative is a troll? If that's what you really think, then "blind loyalist" is a fitting badge for those old timers who blast everyone with anything negative to say. On top of this, we should also add "hypocrites" to the title too.

 

Again, I'm no defending the OP's demand on refund, which I agree is not reasonable, but the right to post his thought and his complain without being completely trashed by the "moralist".

 

If you go back up and read my first post to the OP you will see where I did not bash them. In the remark that I made I was also talking about anyone that posts for the first time on here and only quoted you because of the remark that you made. I guess I didn't take your remarks as a satirical joke. Of course I thought that any "mature" person would have known what I was referring to.

[wallie5446]

Gordon I think he was responding to the 1st post by 'Mr Green'.

It is a positive mini-review by another who was on the same cruise and is also a 1st time poster. And no one called him a t***l cause it was not a complaint.

private92656, Am I understanding your comments right?

[cruisinfanatic]

Re-do your math, it was $200 per room not person. Some staterooms had 4 people in them, $50 a person now that is worth it......

.

 

Tough break

 

Customer Service is every cruise line responsibility. If I screw up with something on my clients, I pay they dont. Here we paid. That $200 PER ROOM was an insult, they had a captive client who could do nothing but return the money back to them over 3 days..

 

So you got an extra day at sea and $200 to share with the poor person that went with you.

 

The analogy regarding the flat tire is a good one. I have had plenty of flat tires, and dead batteries, but guess what I footed the bill, not the passenger i took..

Would you have given your passenger some $ because of the inconvenience? Hmm, sort of like RCCI did?

 

 

Taken over a dozen cruises, but what does that have to do with it. Have two recourses, one never sail RCL again, and two, make sure I let it known to others what I think of RCL..

Happens from time to time (or will) with every ship out there. Guess your cruising days are over, LOL

 

Wow,

You are truely in LA LA LAND!

[ga-shel]

The refund was probably figured by port fees and an average daily "per diem". Therefore everyone should get the same.

 

Just because someone can afford or gets an upgrade doesn't mean they are any more deserving than the people who purchased an inside cabin next the the engine, when it comes to missed ports. A missed port is the same across the ship.

 

When you buy a suite, what advantages does that give you "in port" do you get to get off earlier, do you get free taxis, do you get a free excursion? If not what makes having a suite more important in port? Absolutely NOTHING that is why everyone should get the same amount.

 

We had a problem arise while on our cruise on the Explorer on the 3rd day you would be on the back of the ship and this vibration started. We ended up staying a little later in Cozumel trying to fix it, they didn't have all of the parts so we sped up and arrived in port around 2am Saturday morning. We still disembarked like normal, but they were able to fix the engine before the next cruise and before further damage. The down side was they closed the casino at 1:00am.

 

If you think another cruise line is better go for it.

[madforcruising]

When you buy a suite, what advantages does that give you "in port" do you get to get off earlier,

 

As I understand they missed a tender port, then the answer is yes, Suites get priority tender.:D

 

P.S. Not saying anything is wrong with paying the same to all categories.

[jerseycruzers]

don't make assumptions. i just returned from my first cruise in a suite. i have taken 8 others in regular rooms. i waited longer to take this cruise to save for the suite as a special treat to my family. don't just aasume that people in suites have alot of extra money. you know what they say about assuming!

 

 

to the original poster, sorry you can never express a negative opinion without getting flamed. i guess it will be my turn now.

"They should have given the suites a smaller shipboard credit - after all they had a nicer place to spend all those at sea days, so it was less of an inconvenience for them."

 

Not only that - but since they could afford suites, they're probably wealthier and don't need as big a credit. ;)

[wallie5446]

Jersey I too do not agree with RRT's comment. ``````BUT````what type of cabin a person books is personal choice. And just because someone makes the 'choice' to spend more does not << IMHO >> mean that they should be given any different compensation for missing the same thing as everyone else, because 'they' chose to spend more for a place to sleep and shower.

Or the 'stearage' cabins & seperate dinning would still be with us.

[nipster6]

As others here surely have already pointed out, the cruise line(s) reserves the right to change their itinerary at anytime without notice or compensation. If you had read your ticket contract (which I advise that you do next time you book any kind travel) you would have seen this. This policy is not exclusive of Royal Caribbean, it is the general policy of all cruise lines. Royal Caribbean had absolutely no obligation what so ever to compensate you and your fellow passengers for the change, but they did. I for one feel that Royal Caribbean treated you more than fairly. Having encountered many passengers such as yourself on other cruise lines, please stay on those lines, and leave Royal Caribbean to the rest of us who actually pay attention to the details, and don't make mountains out of mole hills. So you missed Grand Cayman. Big deal, want to make sure that you get to see a particular destination? Book a land vacation there. not a cruise.

[Aprille]

Hello?! This is a 2 year old thread!!! :confused:

[Cruising89143]

Hello?! This is a 2 year old thread!!! :confused:

 

One has to wonder why a person has to bring up an old post that is two years old. Must be a boring day for someone!!!!!!:rolleyes: