Princess Website Question

[michx2]

For the 2nd time in a month, the Princess website/login for My Princess seems to have forgotten who I am. I used the website without a problem yesterday, but today it says my login/email address doesn't exist in their system. Has this happened to others? The last time this happened, I had to re-register with the website. Of course, I also had to re-enter all of my cruise info, passport info, preferences, billing info, etc. Is there an easier way? I don't have time to keep re-entering all this info.

 

Thanks in advance for any advice.

Michele

[Cruisin' Chick]

That happened to me today when I used my hubby's email/password. I'm guessing that whoever I talked to the other week to get waitlisted for a cruise had replaced that email with mine -- when I typed in that email, it worked.

[umbertsmum]

sometimes I have problems if the US website comes up via google-it deosn't recognise me although the UK one always does. Have you checked to see if the UK version is the one you are seeing?

[NeptuneSeas]

For the 2nd time in a month, the Princess website/login for My Princess seems to have forgotten who I am. I used the website without a problem yesterday, but today it says my login/email address doesn't exist in their system. Has this happened to others? The last time this happened, I had to re-register with the website. Of course, I also had to re-enter all of my cruise info, passport info, preferences, billing info, etc. Is there an easier way? I don't have time to keep re-entering all this info.

 

Thanks in advance for any advice.

Michele

You are not alone! The log in seems to have a mind of its own, bit like the weather at sea; sometimes I can log in, sometimes not. I have telephoned Princess & they could log me in, but did comment that other members have reported difficulty too! I can log into My Princess section, but not the Sign In/Register section, but can't log out. Maybe the website was produced during a crossing of the Bermuda Triangle & there is a vortex somewhere!!!:(

[dorisis]

Not unusual. I often have a problem getting into the site and at other times it is only click and I'm there. I guess some Princess are temperamental.

 

~Doris~

[Shogun]

Hi All

 

Happens all the time, can go for days with no access then by magic it works again.

 

 

yours Shogun

[PescadoAmarillo]

I agree, this is a common problem. I don't know why it happens (but am pretty sure it's not the same reason that I only have issues with incorrect charges while on Princess ships, not those of other cruise lines :rolleyes:). I used to call and get my log in information reset, but now, if I can, I wait a day or a week, and it never fails to work again.

 

I used to think it was an "internal error", something between DH and myself with one of us changing the passwords without telling the other, but then I began reading about it happening to others. It's definitely a Princess issue.

[Crzn-Life]

I've found that if I'm using IE for my browser I have to type in the password. I have the password saved and when the fields automatically populate if I click "Sign In" I get an error message but if I type in the password, it works. I used to get terribly frustrated with this until I discovered that there is an issue between the site and IE so now I know to always type in the password and haven't had problems since.

 

As an FYI, when using Firefox I seldom have problems signing in except of course when the Princess site is having problems.

[michx2]

Thanks, all. It's good to know I'm not alone. Still don't know what the problem is/was/will be the next time. I can get in now, so I guess I'll go print all our boarding documents just in case I can't get into the website a few days before.

 

-Michele

[NeptuneSeas]

Thanks, all. It's good to know I'm not alone. Still don't know what the problem is/was/will be the next time. I can get in now, so I guess I'll go print all our boarding documents just in case I can't get into the website a few days before.

 

-Michele

"We are not alone!"

From your post I note you're printing boarding passes so lucky you - off on Princess. I'm compiling a thread of current Maitres D'Hotel & wondering if you'd be kind enough to post which ship you're about to sail on & who the pre-cruise email shows as Maitre D' please.

Thank you in advance. Neptune Seas wishes you smooth seas & many healthy dolphins. Bon Voyage!:D

[jnc411]

Hi All

 

Happens all the time, can go for days with no access then by magic it works again.

 

 

yours Shogun

 

YEP the Shogun is right.

Cori

[Stevesan]

no text

[skrink]

I've had the same problems, too. However, Princess' entire site seems buggy to me, not just the login. Doesn't matter which computer I use, I have problems. Not to mention that links send the user in circles!

 

It's an aggravating website!