How to claim past cruises for VIFP?

[cantwait2cruise]

We haven't cruised in almost 4 years and none of my past cruises are linked with my VIFP. I tried entering the information online, but had some issues. If I call Carnival, can they be added over the phone?

 

Thank goodness for the list in my Cruise Critic signature or I wouldn't remember the ships and the dates over the last 10 years!

[Colorado Kat]

You might need documentation to prove you were on the cruises. Photos, room keys, boarding passes etc.

[VacaLovers2]

:confused:I too am having trouble. I even called Carnival and they told me they could see it based on my current booking info and that it has been applied. However, whenever I go on the web site it only shows the future cruise. I don't know what else to do?

[cantwait2cruise]

You might need documentation to prove you were on the cruises. Photos, room keys, boarding passes etc.

 

I'm sorry I don't understand this response :confused:

[serene56]

If carnival can not find you in their system for any of the missing cruise..

 

if you can prove you were on there-- they will be able to "find" it using your documentation

[klmorg]

:confused:I too am having trouble. I even called Carnival and they told me they could see it based on my current booking info and that it has been applied. However, whenever I go on the web site it only shows the future cruise. I don't know what else to do?

 

There have been quite a few glitches with past cruise histories showing up since the new VIFP rolled out. Make sure you are logged on (I know that sounds silly).

 

If Carnival can see them, then that's a good thing! Perhaps call back & see if you can get someone more helpful to check into this. I used to have some great email contacts there as well...I will try to find them.

[truecruiser]

I'm sorry I don't understand this response :confused:

 

Picture of you on or next to ship, old stateroom keys, old booking receipts, etc. you will have to call them to see what they will accept. I would imagine capers would be worthless since anyone can get them if they try hard enough.

 

i know years ago there was a poster on here that was successful in using a picture of herself on the ship (not sure if it was a personal photo or a ship photographer photo) to get credit for a cruise that was missing from her profile.

 

good luck!

[VacaLovers2]

There have been quite a few glitches with past cruise histories showing up since the new VIFP rolled out. Make sure you are logged on (I know that sounds silly).

 

If Carnival can see them, then that's a good thing! Perhaps call back & see if you can get someone more helpful to check into this. I used to have some great email contacts there as well...I will try to find them.

 

 

Thank you! I will try this again.

[Rottweiler Puppy]

We haven't cruised in almost 4 years and none of my past cruises are linked with my VIFP. I tried entering the information online, but had some issues. If I call Carnival, can they be added over the phone?

 

Hlaf a dozen phone calls (each saying it was fixed) and countless e-mails, mine was never resolved to this day. I gave up. Already cost them 3 bookings (2 sailed already) since June and potentially another one for an April cruise.

[ibcnusoon]

They haven't fixed my VIFP either. Every time I enter my 2 cruises or call and have them put on, I get a song and a dance from Carnival, but it's never updated. It's still showing O cruises for me, although Carnival says they see 2 past cruises (which is correct). They keep blaming their IT people and then say it will be corrected in a week. Same old story, I too gave up.

[Riversedge]

It seems as though they've gotten more disorganized since I had to do this. I had an old daily program from our cruise which I sent them and they gave me credit. Hopefully they will get it straightened out for you.

[ccruisequeen]

Our PVP looked up niece's past guest number through her birthdate, along with her bf. he couldn't find my Sister's due to the fact that she hadn't cruised in over 10 years, before they assigned PG #'s or find her through birthdate. If you had at least one old SS card it would have a guest #.

[Dukesmith95]

I had the same problem last week, I simply called carnival. Within minutes everything was straightened out.

[Rottweiler Puppy]

I had the same problem last week, I simply called carnival. Within minutes everything was straightened out.

 

Hmmm, I might try again then. Have you double checked recently? I have had mine allegedly straightened out only to find out it wasnt.

[NoLandInSight!]

I think that it's like any big business...you have to get the right person on the phone to get any help. It does stink and I got lucky. I called and mine was straight within a few hours. However, I did have past booking numbers to give them from my photo albums. I'd call back and talk to someone else even though this is time consuming. Good luck!