return passenger

[cruisecluestoo]

I can't believe that I am a return passenger with msc but don't have a return passenger number . They said since I went on the Lirica in 2004 and they didn't start there club until after that I am out of luck I guess no deals for me and no booking for them Can't understand their reasoning . I had the same thing happen with RCCL but I gave them the information to prove I had sailed with them and they fixed it

 

Dianecruiseclues

[neptuno]

If you email customer service I think you will be happy, might take a day or three. Despite some concerns, MSC is trying hard to be customer friendly. They have fixed several inconsistencies for our family, after the fact. They are experiencing growing pains with respect to customer service, but I believe they are sincerely trying in the office, if not onboard.

[cruisecluestoo]

Thanks . I talked to David on line I guess there wasn't anything he could do for me .or didn't want to try

 

Dianecruiseclues

[moomoocow]

Hi Diane

 

Just curious as to what you expect from MSC once/if they acknowledge your previous cruise with them?

[cruisecluestoo]

Not expecting anything .But other lines send me deals on future cruses and other small persk the more you cruise with their line . I am not here to start trouble with any one just stating facts

 

Dianecruiseclues

[jdvmd]

You should try again with a different person. Send an email.

[sayaguru]

I can't believe you're a return customer with MSC either. Why??

[cruisecluestoo]

I don't understand your message .

 

 

Diane:confused: