mspink98 Posted November 21, 2013 #1 Share Posted November 21, 2013 I made our last payment yesterday morning, a few days before due date. This morning, I just happened to log on to check something and noticed a charge for $4.90. I paid it, but just wondering if anyone else has had this happen, and if there's any theory as to what we're paying $4.90 for? I'm going to be paranoid now that something else little will get tacked on and we'll be cancelled for a few bucks. :eek: Link to comment Share on other sites More sharing options...
MS52 Posted November 21, 2013 #2 Share Posted November 21, 2013 (edited) Did you prepay your gratuities? It seems after the last IT update a few weeks ago, those of us who prepaid gratuities at the lower rate (the amount was increased .35 per person/per day earlier this year) were 'updated' to the new amount. But if you called RCI, their records don't show the balance due. We're on a 10 day cruise in January (we've made final payment) and our balance is now $7.00 on My Cruises. I have checked on it twice and they show a zero balance and have sent me a statement to show that. I wonder if you'll get a $4.90 refund or credit. :o Don't be paranoid about being cancelled - give them a call and make sure all is okay. Edited November 21, 2013 by MS52 Link to comment Share on other sites More sharing options...
HuntNnut Posted November 21, 2013 #3 Share Posted November 21, 2013 You should have called them. I believe something is wrong with their website. I had something like $472.00 tacked on to mine and called. I was insured that I was paid in full and emailed an invoice showing paid in full. Link to comment Share on other sites More sharing options...
mspink98 Posted November 21, 2013 Author #4 Share Posted November 21, 2013 We did prepay gratuities, I bet that's it. I definitely would have called for $472! :eek: But for less than $5 on top of a few thousand, I didn't bother. Link to comment Share on other sites More sharing options...
Dcoy Posted November 21, 2013 #5 Share Posted November 21, 2013 Did your port charges change? I've seen this done on an other cruise line that after I made final payment but before it was due, the port charges changed and they billed me the additional fee. Have a great trip. Don Link to comment Share on other sites More sharing options...
dennman03 Posted November 21, 2013 #6 Share Posted November 21, 2013 This happened to me as well, in the amount of $3.50. I called and they had no idea what it was for. They removed in it the system, but it still shows on the website as a balance due. I made sure they emailed me a statement showing paid in full. Link to comment Share on other sites More sharing options...
critterchick Posted November 21, 2013 #7 Share Posted November 21, 2013 We show an overpayment of $4.90 for our January cruise. I figure it will resolve itself one way or another. Link to comment Share on other sites More sharing options...
lauren0309 Posted November 21, 2013 #8 Share Posted November 21, 2013 I'm set to sail in 2 weeks. My printed confirmation has a zero balance and is paid in full. When I went online to look at my reservation it said I had a balance of $5.60. I called up Royal Caribbean and she had no idea why it said that and sent me another paid receipt again. It still says $5.60 balance on the website but she told me not to worry about it. Link to comment Share on other sites More sharing options...
MrsB05 Posted December 4, 2013 #9 Share Posted December 4, 2013 We've had a $6.30 balance due showing for a month and a half. I called a while back and they told me it shows paid in full on their end, not to worry, and it would "go away". It's still there today so I figured I'd call again; same story. This time, they told me there was a system upgrade (I'd say downgrade!) on 10/28 which is causing some people to get these odd amounts shown as balance due. Apparently, it is only something we see because they don't see it. I was assured not to worry (again); this time, they sent me a statement showing paid in full just in case. But, since they still addressed me as "You and Mark are sailing on Serenade...." I guess this means they didn't cancel us and rebook our cabin :D:D:D Still, I think always a good thing to call in and double check just to be sure it really isn't something owed. Link to comment Share on other sites More sharing options...
brfan Posted December 6, 2013 #10 Share Posted December 6, 2013 I'm set to sail in 2 weeks. My printed confirmation has a zero balance and is paid in full. When I went online to look at my reservation it said I had a balance of $5.60. I called up Royal Caribbean and she had no idea why it said that and sent me another paid receipt again. It still says $5.60 balance on the website but she told me not to worry about it. . I had the same thing happen to me before the Liberty transatlantic in October. It was showing I owed $5 after I made final payment. So I paid it thinking that port charge or something went up. I went back into my booked a few weeks later and once again it showed the $5 owing. So I called and like you they had no idea what was going and told me I didn't owe anything (in fact the $5 I paid had been refunded). So I just ignored it. Link to comment Share on other sites More sharing options...
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