Forgot to turn in our "Made a difference" cards

[Kmkub]

Our last day on the Crown got quite hectic and I completely forgot to hand in those cards. I want the employees to get that recognition, so do I have any options?

 

(We didn't forget to hand out all our tips, at least!!)

[sminfiddle]

You will get an email post-cruise survey from Princess. You can recognize exceptional service from crew there, so don't forget their names just yet!

 

 

~sent using Cruise Critic app~

[Kmkub]

Thank you! I won't forget - I have the cards all filled out and ready to turn in. Found them in my purse this morning.

 

I will add to my survey.

[C1nnabar]

I also forgot someone on one of my cruises, and I just emailed Customer Relations and gave them the information. They sent back a nice letter (as an email attachment) telling me they appreciated my input and would forward it to the appropriate persons.

[Kmkub]

Thank you for the suggestion, C1nnabar. I will do that also.

[Cruisin' Chick]

My hubby had filled one out and I volunteered to take it to the front desk the last morning. I looked at it and noticed he listed four different crew members on one card:rolleyes: So I quickly asked for a few more cards and a pen and transferred the other info over so each worker will get their own card. And no, I didn't mentioned it to my hubby.

[geoherb]

And the good news about the survey is that it lets you recognize each employee individually. You can write your accolades for the first employee, and then the survey will ask if you have another employee you'd like to recognize.

[Bowlersbus]

the survey gets more attention

 

we had a crew member explain the cards vs survey to us this way....

 

Think of the ship like a school -

the comment cards go to the principal

 

the surveys go to the Superintendent..ie Seattle Home Office

 

so don't panic if you forget to turn them in - just Mention them in the surveys

[Merlinite]

[quote name=

 

the surveys go to the Superintendent..ie Seattle Home Office

 

[/quote]

 

FYI Princess' headquarters is Santa Clarita, California

[riclop]

Just do the survey.

[SailinC2C]

On the Emerald we were going to give them to the Employees but they all said it was better for them if you put their commendations in the Survey.

[pablo222]

Our last day on the Crown got quite hectic and I completely forgot to hand in those cards. I want the employees to get that recognition, so do I have any options?

 

(We didn't forget to hand out all our tips, at least!!)

 

It is far, far better to name an employee in email survey. I was just chatting with a friend who is waitress on princess. She had won a day off for having the most email survey comments. I asked her about the consummate host cards. She said that maitre d' doesn't believe them, as it's too easy for waiters to turn in their own.

[Holomoku]

On our last two cruises the employees said it was better to do the survey than the cards. The cards too often stay with the ship instead of being entered in the persons file. We have done both since hearing that! ;)

[Gunner22aa]

I'm not a fan of the cards. I take the time to write individual letters and address them to the appropriate supervisor. I've written as few as one and as many as four on a cruise. I don't wait to turn them in until the last day but rather a 2-3 days before we dock. On most occasions I have received back a written response thanking me for my effort.

 

I'm sure I'm not the only one to do this but twenty to thirty letters stand out far more than 2000 recognition cards for sure.

[sminfiddle]

And the good news about the survey is that it lets you recognize each employee individually. You can write your accolades for the first employee, and then the survey will ask if you have another employee you'd like to recognize.

 

Looks like the limit for Commending individual crewmembers or departments is 5.

We just completed our 4 surveys (for 2 passengers on a B2B).

[C1nnabar]

On our last two cruises the employees said it was better to do the survey than the cards. The cards too often stay with the ship instead of being entered in the persons file. We have done both since hearing that! ;)

 

Good to know -- I'll ask the employees next time (who knows, this may vary from ship to ship!).