OBC does not match

[FireEater]

I had to call last week and change my August cruise. Was told that my original $100 OBC was going to transfer. It shows correctly on the email confirmation sent after our phone call last week when I made the change. Was to wait 24 hours to show up online under my account. Well it has been 4 days and still does not show the $100 so I call again today and the new agent says she sees the $100 and sent me another email.

 

So I guess what I am saying is what the pc at the customer service desk shows is the one I want to show on my carnival online account....

 

O well, as long as I have the correct OBC when I check in is what matters. I WILL be carrying the emails too as a back up IF by August, it does not show up on my online account.

Edited February 1, 2014 by FireEater

[jks336]

same thing here. they will see it, but the girl told me that sometimes (I had to make chg's too) it will not show up online. I had her as well re-send my confirmation showing my OBC. as long as I have that, I'm good. it can or not say it online lol :)

[TeresaJ]

Go into your online cruise manager and click to print your documents and it will show all your obc in the pdf. Same thing happened to me.

 

Sent from my SAMSUNG-SGH-I337 using Forums mobile app

[NeedBlueWater]

Go into your online cruise manager and click to print your documents and it will show all your obc in the pdf. Same thing happened to me.

 

Sent from my SAMSUNG-SGH-I337 using Forums mobile app

Happened to me too.

[ruezim2]

As others said, if you go look at your documents it should show up

[2 cruzen]

Go into your online cruise manager and click to print your documents and it will show all your obc in the pdf. Same thing happened to me.

 

Sent from my SAMSUNG-SGH-I337 using Forums mobile app

 

thanks for that tip. we had a price drop, but the obc showed up as a charge :confused:

call PVP next day and she said it had the obc. I will print out docs to back up what I was told.

[FireEater]

Go into your online cruise manager and click to print your documents and it will show all your obc in the pdf. Same thing happened to me.

 

Sent from my SAMSUNG-SGH-I337 using Forums mobile app

 

Can I print again when it truly is time or will I be denied saying I already printed?

[marshhawk]

No, you can print a hundred times if you want.....

[ruezim2]

Can I print again when it truly is time or will I be denied saying I already printed?

 

 

When you go to print my documents, you don't actually have to print it. You just click on it so you can view it.

[riclop]

I had to call last week and change my August cruise. Was told that my original $100 OBC was going to transfer. It shows correctly on the email confirmation sent after our phone call last week when I made the change. Was to wait 24 hours to show up online under my account. Well it has been 4 days and still does not show the $100 so I call again today and the new agent says she sees the $100 and sent me another email.

 

So I guess what I am saying is what the pc at the customer service desk shows is the one I want to show on my carnival online account....

 

O well, as long as I have the correct OBC when I check in is what matters. I WILL be carrying the emails too as a back up IF by August, it does not show up on my online account.

It will be there.

[FireEater]

Thanks all. It does show when I go to print.