New to RCI - still learning the ropes - question regarding call wait times

[meaclasact2]

Hello again - we are booked on our first RCI cruise on the Independence of the Seas this October. I made our reservations directly with RCI. The cruise consultants have all been great - answered my questions - I even caught a drop in the price and the rebooking went very smoothly.

 

I've called back a few times and encountered very long waits on the phone...I just now hung up after waiting 30 minutes.

 

Is this normal or might some of you be able to suggest a better time to call?

 

Thanks in advance for your responses. :)

[Spurschick]

Hello again - we are booked on our first RCI cruise on the Independence of the Seas this October. I made our reservations directly with RCI. The cruise consultants have all been great - answered my questions - I even caught a drop in the price and the rebooking went very smoothly.

 

I've called back a few times and encountered very long waits on the phone...I just now hung up after waiting 30 minutes.

 

Is this normal or might some of you be able to suggest a better time to call?

 

Thanks in advance for your responses. :)

 

 

As per comments in other threads, with the current promotions on offer hold times are unusually high. I suggest trying off peak time as best you can.

Good luck

[Brigbound]

Hello again - we are booked on our first RCI cruise on the Independence of the Seas this October. I made our reservations directly with RCI. The cruise consultants have all been great - answered my questions - I even caught a drop in the price and the rebooking went very smoothly.

 

I've called back a few times and encountered very long waits on the phone...I just now hung up after waiting 30 minutes.

 

Is this normal or might some of you be able to suggest a better time to call?

 

Thanks in advance for your responses. :)

 

Last Sunday, we contacted them around 1300CST. It took over 40 minutes to get to them. On previous occasions, we have encountered 20-30 minute holds. I have never had a call go directly through. Almost immediately we receive the 'we are experiencing a high call volume' and will assist in the order the calls have been received. It's their hoop and we jump through it if we want to get things done.

:D

 

Brig

[tidygirl]

Hello again - we are booked on our first RCI cruise on the Independence of the Seas this October. I made our reservations directly with RCI. The cruise consultants have all been great - answered my questions - I even caught a drop in the price and the rebooking went very smoothly.

 

I've called back a few times and encountered very long waits on the phone...I just now hung up after waiting 30 minutes.

 

Is this normal or might some of you be able to suggest a better time to call?

 

Thanks in advance for your responses. :)

 

I was on hold 30 min. last night which was short compared to Sat. the lady told me that was good as some people are waiting 2 hrs with the promotions. She said set your alarm for 3 in the morning would be the best time to call!