mygreyhound66 Posted April 27, 2014 #1 Share Posted April 27, 2014 I am about to buy a higher category room for my cruise, I am on hold with Celebrity - my counter shows me at 34 minutes? is this normal? are there any other options that someone could offer up? thanks... Link to comment Share on other sites More sharing options...
mygreyhound66 Posted April 27, 2014 Author #2 Share Posted April 27, 2014 another 4 mins on hold and then I was helped by Brianna!!! Oh my, I have never had such a helpful (and funny) customer service rep before. Kudo's to Brianna........ Link to comment Share on other sites More sharing options...
catlady25612 Posted April 27, 2014 #3 Share Posted April 27, 2014 When they give you the option to leave a message and get a call do it. I always get a call back within 10-20 mins. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
mygreyhound66 Posted April 27, 2014 Author #4 Share Posted April 27, 2014 I did try the call back (using my cell phone) and that also went into the long holding pattern! they say that there is longer than usual hold times due to higher traffic! wonder what is going on? Link to comment Share on other sites More sharing options...
jagoffee Posted April 27, 2014 #5 Share Posted April 27, 2014 The call back option works well for me. Link to comment Share on other sites More sharing options...
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