NCL Concierge desk

[daddy_bunce]

Can someone tell me if I booked through a travel agent whether or not I need to continue all communications regarding my trip through the agent or if I can email the Concierge desk directly?

 

Specifically, we are in a suite and I wanted to make diner reservations as well as request a pillow menu prior to getting on the ship.

[garycarla]

You should get a letter from NCL a few weeks before the cruise that will help out. As to dinner reservations, most folks are reporting they have having no problem getting them once onboard. We rarely have seen and issues.

[TravelJoe]

Can someone tell me if I booked through a travel agent whether or not I need to continue all communications regarding my trip through the agent or if I can email the Concierge desk directly?

 

Specifically, we are in a suite and I wanted to make diner reservations as well as request a pillow menu prior to getting on the ship.

 

You would still need to contact your TA for anything fare or cabin related (like moving to a different one). But for anything else that's part of the sailing, you can call or email the concierge desk (pillows, beverage preferences, dinner reservations or "requests").

 

The concierge line gets backed up with 15-20 minute waits. What has worked very well for me was after dealing with a concierge, she sent a confirmation email. I've been dealing directly with her since then via email and typically get a response within a few hours without having to wait on the phone for a new concierge.

[daddy_bunce]

Thanks, I sent an email to the general Concierge address yesterday and haven't heard back from them. I wasn't sure how long I should wait before following up with them or if I should be contacting my TA.