gran2b Posted August 15, 2014 #1 Share Posted August 15, 2014 Just received our credit card statement today and found that we have been charged 3 times over for our bill on Island Escape. Contacted Thomson service who say they are aware of the problem everyone on our cruise were overcharged (29th july) and are going to refund us next week, NOT GOOD ENOUGH Thomsons if you were aware of the problem you could have let us know as we have been back 2 weeks. So a warning to all check your banks etc when you get home. Link to comment Share on other sites More sharing options...
WeeCountyMan Posted August 16, 2014 #2 Share Posted August 16, 2014 Thomsons are well out of order for not flagging this up the minute they realised there was an issue. Presumably anybody who settled by debit card would have had the grossly overcharged amount taken from their funds immediately - which may have put their account balance into the red with all the problems that can cause. If it happened to me I would be complaining to ABTA etc. and the banking ombudsman. Thomsons are quick to take our money. Link to comment Share on other sites More sharing options...
gran2b Posted August 16, 2014 Author #3 Share Posted August 16, 2014 checked another forum and this is not the first time it has happened this year, makes you wonder how much interest they collect on this scam. Link to comment Share on other sites More sharing options...
happy v Posted August 16, 2014 #4 Share Posted August 16, 2014 I can't believe they are aware of the problem and you still have to wait until next week for a correction..........it should have been done immediately.:( Link to comment Share on other sites More sharing options...
CRUISIN LINDA Posted August 16, 2014 #5 Share Posted August 16, 2014 (edited) I read somewhere that some cruise lines freeze your card for a period of time after your cruise and that you can't use it. Also Kruzseeka was telling us about the prepaid cards and how people have had money ring-fenced so that they couldn't use their cards. Is this something similar or just a genuine mistake? Whatever, it certainly pays to check your bank accounts and cc bills :eek: Edited August 16, 2014 by CRUISIN LINDA Link to comment Share on other sites More sharing options...
BaggersCruising Posted August 25, 2014 #6 Share Posted August 25, 2014 (edited) checked another forum and this is not the first time it has happened this year, makes you wonder how much interest they collect on this scam. I'm the last to stick up for Thomson, but probably absolutely minimal interest, and if there is any, it would be far eclipsed by the processing fees that banks charge them for processing and refunding debit/credit card payments! Edited August 25, 2014 by BaggersCruising Link to comment Share on other sites More sharing options...
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